Yolanda Maye Email & Phone Number

Birmingham, Al, Us

Birmingham, Alabama

Greater Birmingham, Alabama Area

Develop and conduct Medicare training for small and large groups of healthcare providers via workshops, webinars and teleconferences. Analyze data reports, identify trends and develop education to reduce and prevent improper payment errors. Work closely with various internal departments, including senior level management, to facilitate issue resolution. Selected twice to lead outreach and education workload transition for new business. Selected to lead and train internal and external customers on company's new online provider portal. Recognized by healthcare providers as "A great trainer and one who goes above and beyond to get results."

Birmingham, Alabama Area

Solicited and enrolled new members into Medicare Advantage plans via one-one-one sales interaction, group presentations and inbound/outbound calls. Outperformed sales goal for 3 consecutive months and recognized as a top performer. Identified potential customers’ needs, explained benefit options and assisted in the selection of the appropriate products. Generated new leads by representing company at community outreach events and health fairs. Developed marketing materials and provided support to marketing sales representatives to increase sales and retention.

Birmingham, Alabama Area

Handled more than 100 incoming calls daily from providers and policy holders addressing claim inquiries and benefit information. Recipient of Elite Customer Service Award for 3 consecutive years. Reviewed claims to ensure accurate submission and verified claim payments for accuracy. Tracked and documented telephone inquiries properly to ensure quality. Protected operations by keeping claims information confidential. Selected to serve as part of the company’s strategic planning committee and contributed to ideas to improve services offered.

Tuscaloosa, Alabama Area

Handled wide range of broadcast duties including general field reporting, developed story ideas, interviewed community, civic, educational, and business leaders. Edited, created and delivered news on-camera for weekend broadcasts. Represented station at community outreach events. Associate producer for the 5:00, 6:00 and 10:00 o'clock broadcasts.