Yolanda Thomas Email & Phone Number

Owings Mills, Md

Collaborative changemaker managing multi-million dollar, technical, operational, and new member services corporate initiative projects/programs. Successes include: the creation and implementation of a dashboard automating multiple manual functions for billing, invoicing and payments in our operational commercial segment area as a prelude to the current Facets Modernization program; managing multiple organizational restructuring projects aligning similar functions and processes in all commercial segments; and implementing automation improvements that assist our members track their own health journeys for particular chronic maladies for better outcomes and reduced overall medical costs. Valued contributor in shaping the ePMO organization as a frequently assigned mentor for new hires and regularly sought out to participate in the piloting of new key ePMO processes with high leadership visibility. 2017 departmental finalist for the CareFirst Spirit award and served as a CareFirst Ambassador for recruitment purposes.

Hampstead, Md Usa

Responsible for full lifecycle retail technology project management within the enterprise. This includes, project initiation, planning, execution, monitoring and control, as well as closing subcontracts associated with the overall project. Also served on a concentrated project management acquisition team when the company was acquired by The Men's Wearhouse ensuring all technical operations were migrated to their new environments without impact to the business.Assumed project management responsibilities for $4MM point of sale upgrade project for entire enterprise of over 600 stores. Leading testing execution/monitoring of customization portions of this project as well as PCI integrations. Successfully delivered implementation to all stores six weeks ahead of modified schedule and now continuing on Phase II of project.

Washington D.C. Metro Area

Led the Information Technology Business Services team in the areas of IT Human Capital administration, Corporate IT Training, and other workforce functions within the department. Served as subject matter expert to external departments in areas of process improvement and technology implementation. Led $750K in construction management projects for relocation of staff in Washington, Philadelphia and Wilmington. Instituted change management processes around staff management including external recruitment processes for technology roles. Coached and mentored staff in areas of personal development, supervisory and collaboration skills.Liaised with various departments to determine appropriate system needs and construct efficiency boosting solutions. Subject matter expert on corporate SAP HR migration, processes and policies. Participated in executive level selection panels as well as a member of the corporate recognition committee.

Washington D.C. Metro Area

Led the IT Operations Customer Administration team with responsibilities for hardware/software procurement, Executive Technology support team, IT Corporate training administration, end user administration functions as well as space administration for the department in the northeast corridor. Successfully managed software procurement budget of over $22 million without overages and discovered cost savings through identifying opportunities to reduce individual licensure in favor of enterprise licensures. Provided project leadership of two construction projects totaling over $250K.Participated as an award winning member of the High Speed Rail technology Project team.

Cleveland, Ohio

Created and implemented a technology governance framework for improved service deliver that included strategic vision, standards, policies, selective vendor sourcing, workforce planning/implementation, total cost of ownership assessment, program management, vendor management and strategic alliance with corporate vision in an environment where all technology services were outsourced. Stood up the Information Systems department successfully and ensured full compliance with HIPAA (Health Information Portability and Accountability) regulations as well as met JCAHO (Joint Commission on Accreditation of Healthcare Organizations) certification regulations for the agency.Reduced external technology audit findings by 95% and led the recovery process of over $500K in previously lost billings through the use of the new technology environment over a six month period. Established disaster recovery program for agency data operations. Created and successfully implemented monthly executive reporting process for all department client activities and financials.

Mayfield Heights, Oh

Provided client server and end user support for the commercial insurance division inclusive of administration, hardware procurement, end user support of all proprietary insurance products corporately as well as independent insurance agents nationwide.Managed annual nationwide agent/marketing conference through establishment of temporary WiFi environment and telephone bank at remote hotel location during conference. This included all necessary procurement processes, set up, link establishment to Corporate headquarters and dismantling of all devices on time and on budget. Also established technical end user documentation for systems in place and participated as team member during corporate rollout of new hardware and desktop operating systems within Commercial Vehicle Division without interruption to normal daily activities.

Beachwood, Ohio

Performed Tier II support for national clients of commercial property management software.Created and implemented new staffing model for customer service representatives with resulted in more extensive cross-training of technical support staff resulting in improved response time for customer calls.

Wilmington, Delaware

Functioned in a number of progressive positions in support, business and technology activities while increasing my technology and general business knowledge.Achieved diversity trainer certification and became a member of the core diversity team which transformed the Materials Logistics and Services division into a ISO9000 certified team. Provided network operations leadership for the TEMPO Program which assisted minority businesses in meeting Delaware and Pennsylvania MBE/WBE regulations.Authored and implemented automated processes for construction administration office for all construction activities for corporate headquarters. Established corporate procurement agreements for hardware/software purchasing for the Information Systems Department and provided overall management of them. Established and delivered end user training for word processing and client/server email systems.Recipient of corporate Encore Award for innovation, collaboration and special assignment participation.

Associate Certificate, Project Management

Accounting And Business/Management