Yommi Hartyanto Email & Phone Number

West Java, Indonesia

Jakarta, Indonesia

Enterprise Document Solution & Services DepartmentTechnical Analyst:1. Conduct Customer Assessment for Managed Print Services Solution Evaluate customer needs in order to develop the right Managed Print Services solution.2. Provide Technical Suggestions to Establish a Managed Print Services Solution Based on the Assessment Results Provide technical.

Jakarta, Indonesia

Enterprise Document Solution & Services DepartmentBusiness Analyst:1. Conduct Evaluation Related to Document Management on the Customer Side Conduct an assessment of the existing document management process at the customer.2. Analyze and Design Solution for Document Management (Media Transfer) Analyze the needs and design a suitable solution for document.

Greater Jakarta Area, Indonesia

1. Analyzing Customer Needs and Designing Solutions Carefully analyze customer needs and design suitable and effective solutions.2. Conduct Technical Sales Presentations to Potential Customers Deliver informative technical sales presentations to prospective customers.3. Increasing Sales by Educating Potential Customers on the Advantages of Products and.

Greater Jakarta Area, Indonesia

• Worked with IT Manager to resolve network problems, improve operations and provide exceptional user service.
• Implementation Multi function device and training user
• Removed and replaced malfunctioning components to correct hardware problems.
• Monitored systems in operation and input commands to troubleshoot areas such as network and server.
• Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
• Helped streamline repair processes and update procedures for support action consistency.

Greater Jakarta Area, Indonesia

• Patched software and installed new versions to eliminate security problems and protect data.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Helped streamline repair processes and update procedures for support action consistency.
• Removed and replaced malfunctioning components to correct hardware problems.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Configured hardware, devices and software to set up work stations for employees.