Yommi Hartyanto Email & Phone Number

West Java, Indonesia

Jakarta, Indonesia

Enterprise Document Solution & Services DepartmentTechnical Analyst:1. Conduct Customer Assessment for Managed Print Services Solution Evaluate customer needs in order to develop the right Managed Print Services solution.2. Provide Technical Suggestions to Establish a Managed Print Services Solution Based on the Assessment Results Provide technical recommendations to design an appropriate Managed Print Services solution based on the assessment results.3. Implement Managed Print Services Solution (Using Xerox Device Manager Software) Implement the Managed Print Services solution, including the use of Xerox Device Manager software.4. Be the Second Support for Xerox Device Manager Software Provide additional technical support for Xerox Device Manager software users.5. Troubleshooting of Xerox Device Manager Software Identify and resolve problems that arise related to the Xerox Device Manager software.6. Maintaining Optimal Performance of Xerox Device Manager Software Maintain optimal and efficient performance of Xerox Device Manager software.7. Generate Reports as Basis for Billing Generate reports that are used as the basis for the billing process to customers.8. Printer Asset Management for Customers Using Managed Print Services Responsible for printer asset management for customers who use Managed Print services.

Jakarta, Indonesia

Enterprise Document Solution & Services DepartmentBusiness Analyst:1. Conduct Evaluation Related to Document Management on the Customer Side Conduct an assessment of the existing document management process at the customer.2. Analyze and Design Solution for Document Management (Media Transfer) Analyze the needs and design a suitable solution for document management, including the media transfer process.3. Create Customer Requirement Form (CRF) Based on Solution Design Develop a customer requirement form (CRF) based on the prepared solution design.4. Create a Media Transfer Project Schedule (Timeline) Develop a project schedule that includes media transfer steps.5. Creating a Scope of Work Prepare a document that describes the scope of work to be carried out in the document management project

Greater Jakarta Area, Indonesia

1. Analyzing Customer Needs and Designing Solutions Carefully analyze customer needs and design suitable and effective solutions.2. Conduct Technical Sales Presentations to Potential Customers Deliver informative technical sales presentations to prospective customers.3. Increasing Sales by Educating Potential Customers on the Advantages of Products and Services compared to Competitors Increases sales by educating prospective customers on the superior benefits of products and services compared to competitors.4. Conduct Proof of Concept for Document Management System for Customers Meticulously executed proof of concept for document management system software as per customer requirements.5. Implement Print Management Software to Manage Printers and Report Printer Usage Thoroughly implement print management software to efficiently manage printers and generate informative reports on printer usage.6. Follow-up with Clients to Ensure Optimal Customer Satisfaction after Support and Problem Resolution With commitment, follow-up with clients to ensure that customer satisfaction levels remain optimal after support interactions and problem resolution.

Greater Jakarta Area, Indonesia

• Worked with IT Manager to resolve network problems, improve operations and provide exceptional user service.• Implementation Multi function device and training user• Removed and replaced malfunctioning components to correct hardware problems.• Monitored systems in operation and input commands to troubleshoot areas such as network and server.• Broke down and evaluated user problems using test scripts, personal expertise and probing questions.• Helped streamline repair processes and update procedures for support action consistency.• Evaluated and resolved sHardware and network technical problems for end users efficiently to minimize downtime.

Greater Jakarta Area, Indonesia

• Patched software and installed new versions to eliminate security problems and protect data.• Removed malware, ransomware and other threats from laptops and desktop systems.• Helped streamline repair processes and update procedures for support action consistency.• Removed and replaced malfunctioning components to correct hardware problems.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Configured hardware, devices and software to set up work stations for employees.• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.