• Designing & implement the development of policies and procedures in collaboration with the CEO (owner).• Developing clear policies and ensuring policy awareness• Design & implement Org Chart, job analysis, Job Descriptions, KPIs & objectives• Responsible for creating and developing the job evaluation system, advising on job design, job descriptions and the correct grading of jobs.• Resolving conflicts through positive and professional mediation.• Handling workplace… Show more • Designing & implement the development of policies and procedures in collaboration with the CEO (owner).• Developing clear policies and ensuring policy awareness• Design & implement Org Chart, job analysis, Job Descriptions, KPIs & objectives• Responsible for creating and developing the job evaluation system, advising on job design, job descriptions and the correct grading of jobs.• Resolving conflicts through positive and professional mediation.• Handling workplace investigations, disciplinary, and termination procedures.• Work closely with management and employees to improve work relationships, build morale and increase productivity and retention• Consults with line management, providing HR guidance when appropriate • Improving and monitoring employee productivity• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. Partners with the legal department as needed/required.• Develops contract terms for new hires, promotions, and transfers.• Manage the staffing process, including recruiting, interviewing, hiring, and onboarding• Partner with management to ensure strategic HR goals are aligned with business initiatives• Maintain HR systems and processes Show less

• Creating Vendor Management department including recruitment plan, processes, …etc.• Recruiting and scouting talents based on objectives and ad hoc • Ensure updates and usability of existing Vendor Database through monthly reports• Supervising rate negotiations• Compiling ongoing statistics to measure effectiveness of recruitment sources and methodology.• Oversee and manage a performance appraisal system for vendors that drives high performance• Handles clients’… Show more • Creating Vendor Management department including recruitment plan, processes, …etc.• Recruiting and scouting talents based on objectives and ad hoc • Ensure updates and usability of existing Vendor Database through monthly reports• Supervising rate negotiations• Compiling ongoing statistics to measure effectiveness of recruitment sources and methodology.• Oversee and manage a performance appraisal system for vendors that drives high performance• Handles clients’ negative feedbacks • Resolving conflicts arising between vendors & PMs• Supervising in developing criteria to test and select potential vendors, also, to continuously monitor their performance Assist in interpretation data maintenance• Monitoring and updating recruitment and applications processes for new vendors.• Coordinate documenting current processes and identify opportunities to transform current processes and procedures into best practices.• Analyzing expenditure data to validate and strengthen the effectiveness of company cost control strategy.• Handling daily requests and follow up on them with PMs and vendors• Recruit, Train, and mentor other team members/Inhouse Translators on procedures and workflow/production systems. • Develops training and coaching opportunities by creating methodologies, tools, and checklists to improve the vendor management process• Provide supervisory support to other team members including assigning work appropriately to ensure a balanced workload in the teamEnsure that our database is accurate and up to date Show less

Recruitment:• Cooperate with Sales, Language Department, and Operations to identify and contact suitable freelance vendors worldwide (translators, reviewers, and other language-related service providers) based on production requirements and corporate sourcing strategy.• Provide guidance and consultancy to ensure operations and allocated projects are provided with the best possible vendor solutions, considering price, quality, availability, and service.• Continue to improve the… Show more Recruitment:• Cooperate with Sales, Language Department, and Operations to identify and contact suitable freelance vendors worldwide (translators, reviewers, and other language-related service providers) based on production requirements and corporate sourcing strategy.• Provide guidance and consultancy to ensure operations and allocated projects are provided with the best possible vendor solutions, considering price, quality, availability, and service.• Continue to improve the Talent Management processes to ensure we work with the best talents in the market• Constantly look for new recruitment sourcesTalent/Network Management:• Build lasting relationships with our worldwide vendors to ensure they feel valued and have a key contact for any questions or issues• Responsible for ensuring that the information in our talent database is accurate and up to date.Resource Management:• Act as the first escalation point for internal customers and for vendors.• Negotiate price rates with vendors as needed on allocated account(s) on a yearly and/or project basis• Tracking freelancers’ performance and working directly with the client & internal teams to overcome any performance issues• Liaise directly between the PMs and freelance network to plan resources for upcoming Show less

Team Management:• Recruit and train new team members, evaluate and monitor their performance by preparing monthly analysis and reports.• Handle all the escalations and issues whether from different departments.• Monitor their attendance and vacations.• Encourage creativity and risk-taking.• Motivate team members.• Plan for the department’s needs and objectives. Recruitment:• Cooperate with Sales, Language Department and Operations to identify and contact… Show more Team Management:• Recruit and train new team members, evaluate and monitor their performance by preparing monthly analysis and reports.• Handle all the escalations and issues whether from different departments.• Monitor their attendance and vacations.• Encourage creativity and risk-taking.• Motivate team members.• Plan for the department’s needs and objectives. Recruitment:• Cooperate with Sales, Language Department and Operations to identify and contact suitable freelance vendors worldwide (translators, reviewers, and other language-related service providers) based on production requirements and corporate sourcing strategy.• Provide guidance and consultancy to ensure operations and allocated projects are provided with the best possible vendor solutions, considering price, quality, availability and service.• Continue to improve the Talent Management processes to ensure we work with the best talents in the market• Constantly look for new recruitment sourcesTalent/Network Management:• Build lasting relationships with our worldwide vendors to ensure they feel valued and have a key contact for any questions or issues• Responsible for ensuring that the information in our talent database is accurate and up to date.Resource Management:• Act as the first escalation point for internal customers and for vendors.• Negotiate price rates with vendors as needed on allocated account(s) on a yearly and/or project basis• Tracking freelancers’ performance and working directly with the client & internal teams to overcome any performance issues• Liaise directly between the PMs and freelance network to plan resources for upcoming projects, often with urgent deadlines• Responsibility for outsourcing spending• Responsibility for pricing plans, vendor rates & rate compilation.• Responsibility for following up vendors payments with Finance department. Show less

1. Calculate salary and overtime payments according to predefined formulas and temples.2. Execute pre-screening for CV’s.3. Screen CV’s to verify data of work history, education and job skills.

1. Assisting with setting-up examination venues by laying out stationery, equipment and examination papers in accordance with strict procedures.2. Assisting candidates prior to the start of examinations by directing them to their seats and advising them about possessions permitted in examination venues; ∗ offering advice and guidance to unregistered candidates without allocated seats.3. Ensuring that candidates do not talk once inside examination venues.4. Invigilating during… Show more 1. Assisting with setting-up examination venues by laying out stationery, equipment and examination papers in accordance with strict procedures.2. Assisting candidates prior to the start of examinations by directing them to their seats and advising them about possessions permitted in examination venues; ∗ offering advice and guidance to unregistered candidates without allocated seats.3. Ensuring that candidates do not talk once inside examination venues.4. Invigilating during examinations, dealing with queries raised by candidates and dealing with examination irregularities in accordance with strict procedures.5. Checking attendance during examinations. recording details of late arrivals and early leavers and collecting scripts from early leavers.6. Escorting candidates from venues during the examinations as required, and supervising candidates whilst outside examination venues.7. Collecting and collating scripts at the end of the examination in accordance with strict procedures.8. Assisting with the preparation of script envelopes.9. Supervising candidates leaving examination venues, ensuring that candidates do not remove equipment or stationery from the venue without authorization and ensuring that candidates leave venues in an orderly and quiet manner. Show less

1. Handling all recruitment process for all levels. 2. Specific recruitment processing tasks include: short listing candidate CV’s against job descriptions, updating vacancy and applicant status within the recruitment procedure, organizing interviews, producing interview schedules and conducting initial interviews. 3. Manage candidate records on software and, ensuring that all data and information is accurate and up to date. 4. Responsible for effective and fast recruitment… Show more 1. Handling all recruitment process for all levels. 2. Specific recruitment processing tasks include: short listing candidate CV’s against job descriptions, updating vacancy and applicant status within the recruitment procedure, organizing interviews, producing interview schedules and conducting initial interviews. 3. Manage candidate records on software and, ensuring that all data and information is accurate and up to date. 4. Responsible for effective and fast recruitment processes both internally and externally. 5. Do first interview to The Candidates by phone or face to face. 6. Making follow up with the company to know their feedback and with the candidate as well. 7. Create an advertisement against the job criteria and posting them on social media. Show less

1. Handling recruitment process to all levels.2. Specific recruitment processing tasks include: short listing candidate CV’s against job descriptions, updating vacancy and applicant status within the recruitment procedure, organizing interviews, producing interview schedules and conducting initial interviews.3. Manage candidate records on software and, ensuring that all data and information is accurate and up to date.4. Responsible for effective and fast recruitment processes both… Show more 1. Handling recruitment process to all levels.2. Specific recruitment processing tasks include: short listing candidate CV’s against job descriptions, updating vacancy and applicant status within the recruitment procedure, organizing interviews, producing interview schedules and conducting initial interviews.3. Manage candidate records on software and, ensuring that all data and information is accurate and up to date.4. Responsible for effective and fast recruitment processes both internally and externally.5. Preparing the candidates documents to obtain their visa on the passports and follow up with them until the visa obtained. Show less

1. deal directly with customers by telephone2. respond promptly to customer inquiries3. handle and resolve customer complaints4. obtain and evaluate all relevant information to handle inquiries andcomplaints5. direct requests and unresolved issues to the designated resource6. record details of inquiries, comments and complaints and actions taken