Customer Service Managers set the vision, direction, and culture of our teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolution of a supervisory nature. My overall responsibilities include: * Excellent ability to solve customer service issues and demonstrate passion for delivering a positive Customer experience * Developing and achieving performance goals and objectives in order to achieve customer promise expectations ensuring accuracy and quality* Lead and develop a team of ~20-25 associates. Responsible for the overall direction, coordination, motivation, and evaluation of the team * Carry out the supervisory responsibilities in accordance with Amazon policies and procedures. Additional responsibilities will include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; resolving conflicts, and managing risk for Amazon. * The Manager must communicate policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. * Understanding and use of Customer Service and Company systems and understanding and control of department functions and procedures * Development, analysis and improvement of new strategies and procedures. The Manager will have the ability to develop, plan, and implement short- and long-range goals. * Basic project development, management, and implementation at the site and network level.

Responsible for the overall performance and operational delivery of teams, which requires to work with key support functions such as Capacity Planning, Workflow and Quality Assurance to review performance trends and opportunities and take action to improve the service level and quality of performance. Escalation point for Team Managers and their people to take actions on issues or barriers impacting the customer experience and might lead Kaizen events to solve people or customer issues. Represent team in the wider business, being accountable for creating the input, actions and representation of team performance in standard meeting routines such as metric calls. Key partner for business teams as operational point of contact to coordinate launches, communications or reviews.

Customer Service Managers set the vision, direction, and culture of our teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolution of a supervisory nature. My overall responsibilities include: * Excellent ability to solve customer service issues and demonstrate passion for delivering a positive Customer experience * Developing and achieving performance goals and objectives in order to achieve customer promise expectations ensuring accuracy and quality * Lead and develop a team of ~20-25 associates. Responsible for the overall direction, coordination, motivation, and evaluation of the team * Carry out the supervisory responsibilities in accordance with Amazon policies and procedures. Additional responsibilities will include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; resolving conflicts, and managing risk for Amazon. * The Manager must communicate policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. * Understanding and use of Customer Service and Company systems and understanding and control of department functions and procedures * Development, analysis and improvement of new strategies and procedures. The Manager will have the ability to develop, plan, and implement short- and long-range goals. * Basic project development, management, and implementation at the site and network level.

Responsible for the overall performance and operational delivery of teams, which requires to work with key support functions such as Capacity Planning, Workflow and Quality Assurance to review performance trends and opportunities and take action to improve the service level and quality of performance. Escalation point for Team Managers and their people to take actions on issues or barriers impacting the customer experience and might lead Kaizen events to solve people or customer issues. Represent team in the wider business, being accountable for creating the input, actions and representation of team performance in standard meeting routines such as metric calls. Key partner for business teams as operational point of contact to coordinate launches, communications or reviews.

Customer Service Managers set the vision, direction, and culture of our teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolution of a supervisory nature. My overall responsibilities include: * Excellent ability to solve customer service issues and demonstrate passion for delivering a positive Customer experience * Developing and achieving performance goals and objectives in order to achieve customer promise expectations ensuring accuracy and quality * Lead and develop a team of ~20-25 associates. Responsible for the overall direction, coordination, motivation, and evaluation of the team * Carry out the supervisory responsibilities in accordance with Amazon policies and procedures. Additional responsibilities will include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; resolving conflicts, and managing risk for Amazon. * The Manager must communicate policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. * Understanding and use of Customer Service and Company systems and understanding and control of department functions and procedures * Development, analysis and improvement of new strategies and procedures. The Manager will have the ability to develop, plan, and implement short- and long-range goals. * Basic project development, management, and implementation at the site and network level.