Yonela Maka Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

Johannesburg Area, South Africa

CyberPro Consulting is a software services company with a focus on System Integration, Software, Web and Mobile Development, ECM, Business Process and Business Intelligence and Data solutions. CyberPro’s story began in 2000 and has seen us grow to a substantial player in the market, dealing with a large portion of the corporate customers in SA. Although we do not limit ourselves by industry, we have a particularly strong set of skills in the financial services and retail verticals, covering the major business centers across South Africa with offices in Johannesburg and Cape Town. CyberPro Consulting offers the highest quality professional services at competitive rates combined with flexible engagement options, ranging from consulting and full outsource to co-source and onsite contractor models. CyberPro Resourcing (a division of CyberPro Consulting) provides Headhunting/ Talent Attraction Services to it's key clients. We are always on the look out for Talent in the Application Development, Business Analysis, Project Management and Business Intelligence space.

Cedar Road, Fourways

Liaising with clients as well as candidates on a daily basis Creating and Placing of job advertisements on Job portals Short listing the appropriate candidates from the job applications Interviewing Doing Reference checks for every client Doing ITC Editing CV and adding additional important information where necessary Forwarding shortlisted candidates through to clients Setting up interviews for clients with the candidates Providing clients with feedback on a daily basis Providing candidates with feedback General administration duties Going out and visiting and introducing myself to our clients that we recruit for Maintaining good relationships with clients and candidates Sourcing of new clients and candidates by cold calling, looking on the internet, through references etc.

Constantia

Customer ServiceWorking as part of a sales team to ensure customer expectation and satisfaction.Welcoming existing and potential customers to the store.Ensuring customer needs are matched to the right product.Advising customers on which product to take as well as managing aggressive customers.Ensure that customers are well informed and to be able to close a sale.Taking account payments and having extensive product knowledge.Building a good relationship with customers as well as repairing it when need be.Dealing with customers face to face as well as on the phone.Dealing with customer concerns and complaints.Accurate capturing of new deals, add on deals, Port INS and hardware dealsUpgrade orders to be sent to relevant departmentNotify Dealer Managers, Account Executives and Dealers of declined and accepted deals and return paperwork (via email and telephone)Follow up on credit vetting, backorders and activationsKeep accurate records of contracts - scanning of contracts and filing of duplicates.Loading VAS on lines, i.e. hard locks, unlocks soft locks, international roaming etc.Process SIM swap requests Ensure cessions are processed and line transfers are doneManagement of team inbox to action/escalate pending requests.Work on team ‘call centre’ - for phone in requests and send to Account ExecutivesAction migrations Adding ad-hocs to existing lines, i.e. SMS bundles, data bundles Forwarding insurance requests to relevant department Loading repairs on the system Action blacklisting requests for dealers Attending to telephonic calls for queries from Dealers

Johannesburg, Braamfontein

Arranging activation venuesperformersSpeakersEnsuring everything goes according to plan in such a way that the client will be pleased.Managing client and performer expectationsEnsuring that activations take place in a timely fashion as well as ensuring the consumer is well informed.Building good relationships with people who will be hosting the event and ensuring everything is well organised.

I had the opportunity to work as part of the writing team for Hear Me Move which was South Africa's first dance film, released in February 2015. I worked on articles that were released on Coal Stove Pictures website prior to the movie release to promote and drive awareness about the film and what it was about. The campaign then went on to win an award this year at the PRISM awards for PR X-FACTOR as it was very successful and skilfully done, on a minimal budget.The experience was a great learning curve as it taught me a lot about myself and what I was capable of and to top it I got to work on improving my writing and have never been so in love with the work and art that is putting pen to paper, or in this instance typing :)

Writing content for the radio website once every week on events.

Diploma In Public Relations

Cerificate, Human Resources Management/Personnel Administration, General

Diploma In Blogging And Content Marketing, Blogging, Merit

The course focused on blogging and the art of involving your audience to ensure you provide meaningful content for those whom you want.

Diploma, Public Relations And Communications

Activities and Societies: IOHA , Member of The Student Public Relations Association

National Senior Certificate, Matric

Activities and Societies: Hockey, RAPS and a part of the Representative Council of Learners