Yonnick David Email & Phone Number

Washington D.C. Metro Area

Shaw/Howard University

• Among the first tutors under the founder, Gerald Cooper, to assist inner city youth with how to take apart and properly identify various parts of a modern PC.
• Worked with around 70 students and 10 other Tutors in the Shaw/Howard University area.
• Employed knowledge of PC hardware in order have the students successfully construct a working PC by the time they had completed the program.

Washington D.C. Metro Area

• Helped increase patronage to small businesses by using Yelp’s advertising program.
• Made contact, via telephone and email, to business owners to sell them on ad space.
• Utilized Salesforce software to generate prospects from small business owners.
• Managed Yelp Business Owner Accounts for both Ohio and West Virginia by updating business information and representation.

Vienna, Virginia

• Provided Frontpoint customers with over-the-phone technical support for a variety of home security products in an inbound call center environment.
• Identified and evaluated customers’ technical issue and administered detailed step by step direction on how to best resolve the issue in an efficient manner to the customers satisfaction.
• Used Workbench software in order document and research various trouble conditions such as cellular connectivity… Show more
• Used Workbench software in order document and research various trouble conditions such as cellular connectivity issues and hardware/software errors. Show less

Germantown, Maryland

• Oversaw the staffing and day to day operations of 3 Verizon Fios kiosks within Verizon wireless locations across the Montgomery County area.
• Evaluated staff based upon their ability to not only properly sell Verizon Fios packages and deliver a high level of customer service.
• Increased revenue for the Fios brand in the Montgomery County territory within first month in the position.
• Improved staff morale and designing a more customer satisfaction-based method of… Show more
• Improved staff morale and designing a more customer satisfaction-based method of selling. Show less

Montgomery County, MD

• Secured both residential and commercial locations in and around the DC area to provide a safe and secure living/working environment for the client.
• Conducted both armed and unarmed patrols of the surrounding area and ensured that all safety standards were properly in place.
• Utilized report writing software to document daily activity in and around designated sector and coordinated with the local Police Department in the event of a threat or breach.

• Provided efficient customer service to all patrons to either successfully pair them with a new cellular device or troubleshoot defective devices.
• Restored both Apple and Android devices for customers in a quick and efficient manner.