James York Email & Phone Number

London Area, United Kingdom

Delivering the assisted performances at The National Theatre including Captioned, BSL, Audio Described, Touch Tours, Dementia Friendly, Relaxed Performances and Chilled performances.

London, England, United Kingdom

• Led and motivated the Box Office team to deliver exceptional service to customers.
• Provided training to new and existing Box Office team members, ensuring they were equipped with the necessary skills and knowledge to perform their roles effectively.
• Developed and implemented operational procedures, including communication protocols and staffing schedules, to ensure the smooth and efficient operation of the Box Office.
• Managed staff resources and ensured appropriate staffing levels were maintained at all times.
• Communicated regularly with the Box Office team to deliver updates and briefings on operational requirements, keeping them informed and engaged.
• Maintained and updated the box office database, Spektrix, ensuring accurate information and dissemination of new releases or system improvements.

Dalston, England, United Kingdom

• Led the development of accessibility initiatives, implementing company-wide changes and training staff to accommodate guests with disabilities.
• Quadrupled disabled audience and increased access performance offering by over 300%
• Recruited, trained, managed, disciplined, rotaed, and motivated 50 front-facing casual staff and 50 volunteers.
• Developed and implemented a customer service training program for front of house staff
• Managed external utility, facility, and building contractors, ensuring smooth operations.
• Oversaw event set up, offers, merchandise, reporting, press nights, memberships, customer tags, complaints, and other box office tasks.

Dalston, England, United Kingdom

Kennington, England, United Kingdom

• Managed the hiring of two 150-seater theatres and five rehearsal rooms to external companies, ensuring financial targets were met.
• Oversaw bar management, including stock management, supplier relationships, staffing, and budgeting/targets.
• Doubled commercial income revenue within a year of working in this role.
• Developed and implemented a marketing strategy that resulted in increased venue hires and bookings
• Recruited, trained, managed, disciplined, rotaed, and motivated 25 front-facing casual staff and 30 volunteers.
• Managed external utility, facility, and building contractors, ensuring smooth operations.

City Of London, England, United Kingdom

Shoreditch, England, United Kingdom

Poplar, England, United Kingdom

City Of London, England, United Kingdom

Elephant & Castle, England, United Kingdom

Hampshire, England, United Kingdom

Promoting higher education to children from ages 12 to 18 in schools in and around Hampshire. It requires me to run workshops, stands, assemblies, presentations and campus tours around The University of Winchester.

Winchester

Duties include creating activates and sessions based around future plans, creating a good CV, higher education, GCSE choices, revision skills, exam techniques, homework guidance, and general support and advice to four year nine Cranbourne Business School students. Communication to students through E-mentoring scheme was also required.

Winchester

Help raise the aspirations of young people by providing a role model who can share personal experiences and answer questions about what it is like to study at college or university. During a Summer School experience young people get the chance to live on campus, try out a range of university subjects, chill out in the student union and take part in fun.

Winchester

Duties include organising first year students and international students so that they pass registration with ease, crowd control, supporting a team, labouring, and time management.

Duties include changing barrels, stock take, check and rotation, radio control to managers and security, supervise and manage 8 members of staff per bar, manage large quantities of money, serve alcoholic beverages, coffee and snacks, open and lock up venue, fire and health and safety check and operate sound booth.

Winchester

Duties include teaching activities that are practical, educational and fun to 6 to 15 children ages 14 to 17 as well as provide advice and guidance on their Arts Awards. as well as running two improvisation workshops for the Aimhigher English Associate Scheme and two drama workshops on clowning at the Aimhigher Children in Care Spring School.

Bachelor'S Degree, Drama, 1St Class Bahons

A Levels:, Drama, Art And Design, Catering, A / A / B