Yosra Ben Hamida Email & Phone Number

Sydney, Australia

Sydney, Australia

 Strong ability to compose and edit already written materials on Power Point, Words and Excel (including Presentation, Fillable Forms, Templates etc.) Responded on behalf of the MD where appropriate Built and maintained business relationships with MD’s peers, direct reports and their teams Supported the Marketing team on internal and external communication (monthly Newsletter) Handled confidential matters on a regular basis Provided meticulous diary management for up to 50 meetings a week for both the Managing Director and Founding Partner, taking into account life balance and international time zones  Coordinated and booked interstate and overseas travel and accommodation  Event management (Masterclass, Broker Academy sessions, webinars up to 3/week) Organizing the Christmas Party, Melbourne Cup etc. (120pax) Improved Office budget management and time efficiency by creating registers/trackers and scheduling weekly office check and monthly office procurement Onboarding and induction of new staff, in line with WHS and Compliance Policies (3 New Starters a month) Assisted with any ad-hoc duties and retrieval of information when needed First point of contact for the business

Sydney, Australia

 Maintained the condition of a 2-level store and arranging for necessary repairs on a weekly basis, liaised with Building Management and stakeholders when required Complete knowledge of supplies, equipment, services ordering and inventory control (store KPI $7M approx.) Planning: scheduled appointments and administration of staff to plan for absences and peaks in workload (up to 10 people simultaneously) Established weekly, monthly and yearly processed Sales Information and Sales Report Assisted with coordinating sales and marketing events to increase brand awareness within department store (David Jones) or corporate partners (Ferrero…) (up to 6/year)  Organised the company Christmas Party (up to 60 people) Oversaw the recruitment of new staff, including training and induction (Up to 20 people) Developed training material Supervised multisite stores in the CBD to cover for planned absence of colleagues (up to 3 sites simultaneously) Supported the business by establishing and increasing a VIP customers base (by 60%) Frequently commended for quick-thinking and resourcefulness. Greeted approximatively 52 customers per day in the store

Sydney, Australia

Having been purchased 2 years ago by the South African Woolworths group, a host of new brands were launched into the Australian market for the first time within the David Jones retail stores. 175 years old company  9 brands implemented in 3 months 38 stores nationwide  Outsold Country Road ptld in1 year• Led sales acrivities • Oversaw store layout and stock level maintenance• Screening phone calls, inquiries and requests in a fast paced environment• Brought to the team the benefits and value based service leading to closing of sales

Paris Area, France

 Created and edited documentation, correspondence and reports Responded on behalf of the MD where appropriate Dealt with various stakeholders of the business, assisted directly and indirectly with Franchisees and Management team Prepared monthly Newsletter on behalf of Marketing Manager Assisted in developing and launching integrated, multi-channel print, catalogue, web and direct marketing campaigns that propelled sales: (EXCLUSIVE Elle McPherson INTIMATES- Maternity Collection…) Took over all incoming emails, faxes and post, often corresponded on behalf of the manager Developed training Material (Sales Methods and Product knowledge over 3 stores) Structured store operations, including monthly events (workshops) and seasonal promotion Efficiently maintained stock levels and ensured the quality of supplies Led opening and marketing campaign of a new store in Lyon Managed relocation of the office and assisted with fit out design and specifications Improved the store layout, Product Positioning and Branding Assisted the buyer's agent into selecting the new collection (2 seasons)

Paris Area, France

 Direct liaison with key external and internal stakeholders Minute taking in meetings when necessary Created and edited documentation, correspondence and reports Coordinated and booked Interstate and overseas travel and accommodation Organisation of meetings and exhibition on a monthly basis  Correspondence to clients and various business partners on behalf of the MD Profound ability to transcribe and record meeting minutes Budget management and reconciliation E newsletters, membership communication Website updates Managed personal matters on behalf of the MD including properties, vehicles, insurances, accounts, travel, memberships etc. Planned, budgeted, organized and managed Cut Log, art festival in Paris with over 800 attendees/day Reviewed, organised and prioritised both electronic and other incoming correspondence directed to the MD, responded on behalf of the MD where appropriate

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