On Behalf Of Google * Working on a new global sales training initiative: content creation, management roll-out, global team syncs* Consistently meeting my KPIs and taking on new projects from management to lower ramp time of agents* Increasing agent performance by approximately 10% in different areas using progressive training

On Behalf Of Google* Assisting with creation of a beta cross-trained sales team including planning, implementation, and evaluation*Assisting my team with the development and roll-out of a new training curriculum based on data from previous quarters* Assessing training effectiveness through agent performance, ADDIE method, and agent/management surveys

On Behalf of Google* Working with Leadership and QA to identify trends in performance and strengths/opportunities in agent performance* Building assessment frameworks to partner and support team leaders with the development of their agents* Preparing and presenting training materials, hands on demonstrations, and supporting activities* Facilitating progressive training including training in policies and procedures as well as technical and soft skill training* Taking highly complex ideas and turning them into simple, elegant, easy-to-understand content

* Maintaining sales KPIs and metrics at over 100% to goal while coaching co-workers to increase team metrics* Providing individual support to current representatives on the floor by answering product and process related questions* Up-training the current representatives using Adult Learning Theory and increasing their production* Continually studying which allowed me to run management trainings as a sales representative and join client meetings

* Creating standardized processes with leaders and co-workers that are still being implemented today * Utilizing Microsoft office daily along with other complex computer systems and software* Auditing reports to ensure consistency and accuracy across multiple systems which led to thousands of dollars of merchandise recovered and sold* Collaborating across departments which led to ~30% increase in cost savings

* Managing the clients social media accounts to maintain and raise brand awareness* Creating engaging posts for all social media accounts* Tracking each social media account's analytics to identify successful posts* Engaging with the clients audience on social media through comments and messages

Habilitation is a service designed to help individuals to learn daily living skills to help them become more independent. I work on goals and objectives with each consumer ranging from learning to tie shoes or using the bathroom to riding the bus to work. Strategies for goals and objectives are written for each consumer based on his/her needs and are highly individualized.Respite simply gives the parent/guardian a chance to have time to accomplish things that would ordinarily be much more difficult while caring for someone with a disability. Respite can be used to have a date night or for a chance to take the individual out and about in order for them to have some fun in the community.

* Assisting with project management of new program launches * Developing curriculum and lesson plans to increase training efficiency and classroom engagement* Understanding the Adult Learning Theory to create the best opportunity for knowledge retention* Improving sales processes to increase agent KPI performance quarter over quarter * Meeting with multiple clients in different states to learn their job and implement it with the new team within 2 weeks

* Making on average 40 calls per day to address business needs and effectively solve them with advertising* Using effective questioning to know which products will help the business meet their goals* Consistently maintaining KPIs over 100% so that I could assist with training and developing my team* Assisting others with learning systems and devising contracts* Assisting others with call flow and questioning effectively