Successful Operations and Leadership documented and proven.All service related segments significantly improved from the guest and senior leadership perspective. TripAdvisor ranking from 48 to 5 of 60 properties, maintaining single digit ranking year-to-date, October 2015.Removed the hotel from Hyatt's Deficiency Improvement Program that existed prior to arrival and improved overall service metrics. Completion Hyatt Place/Hyatt House HyPower Director of Sales Training, Sales Team ranked 1 on completion module. Two identical competitions with two separate winners.Finalized soft goods and furniture renovations upon arrival.Cleaned up all outstanding invoices, department head predecessor payouts for General Manager and Director of Sales, dated accounts receivables, and procurement of required brand item. Managed to meet all hotel metric goals, financial and customer service, by year-end in 2014.Managed day-to-day operations, adhering to hotel’s policies and procedures.Served as go-to point person for team members, providing all necessary support, identifying and addressing urgent matters, ensuring proper and timely follow through.Managed human resources functions to ensure employee motivation, training and development, and compliance with labor regulations.Assessed customer needs and identify products and services to enhance guest satisfaction Administered hotel guest relations program and correspondence.Worked hand-in-hand with senior management on innovative and creative ideas to promote new and existing products and services.Maximized hotel’s revenue with proactive revenue management.Managed accurate long and short-range financial objectives, consisting of wages, controllable, and house profit.Forecasted operating staff and cost expenditures, ensuring that business plan was in line with forecasted sales and costs, including guidance to department heads.Managed sales and marketing efforts to maximize hotel’s revenue.

Hotel Management 30 Under 30 Award 2013.Hyatt Place General Manager University, ranked 1 on knowledge and overall score.Managed pre-opening and opening operations for new and conversion builds. Opening manager for Hyatt Place Minneapolis Downtown and Hyatt Place Omaha Downtown Old Market. Managed completion of 52 room expansion Hyatt Place UC Davis.Brand Support Trainer for new and conversion builds. Opening Support Manager for Hyatt Place Pensacola, Hyatt Place Dewey Beach, Hyatt Place Minneapolis Downtown, Hyatt Place Bayamon, and Hyatt Place Omaha Downtown Old Market.Managed day-to-day operations, adhering to hotel’s policies and procedures.Served as go-to point person for team members, providing all necessary support, identifying and addressing urgent matters, ensuring proper and timely follow through.Managed human resources functions to ensure employee motivation, training and development, and compliance with labor regulations.Assessed customer needs and identify products and services to enhance guest satisfaction Administered hotel guest relations program and correspondenceWorked hand-in-hand with senior management on innovative and creative ideas to promote new and existing products and servicesMaximized hotel’s revenue with proactive revenue management.Managed accurate long and short-range financial objectives, consisting of wages, controllable, and house profitForecasted operating staff and cost expenditures, ensuring that business plan was in line with forecasted sales and costs, including guidance to department headsManaged sales and marketing efforts to maximize hotel’s revenue.

Hotel of the Year 2012, Owned and Managed.Managed day-to-day operations, adhering to hotel’s policies and procedures.Served as go-to point person for team members, providing all necessary support, identifying and addressing urgent matters, ensuring proper and timely follow through.Assist and managed senior management with the human resources functions to ensure employee motivation, training and development, and compliance with labor regulations.Assessed customer needs and identify products and services to enhance guest satisfaction Administered hotel guest relations program and correspondenceWork hand in hand with senior management on innovative and creative ideas to promote new and existing products and servicesMaximized hotel’s revenue with proactive revenue management.Assisted and managed senior management with managing accurate long and short-range financial objectives, consisting of wages, controllable, and house profitForecasted operating staff and cost expenditures, ensuring that business plan was in line with forecasted sales and costs, including guidance to department headsAssisted and managed senior management with sales and marketing efforts to maximize hotel’s revenue.

Manager on Duty to supervise day-to-day operations.Supervised operations including Food & Beverage functions and events.Created marketing advertisements, strategies, and implemented tactics to drive more revenue.