Callum Young Email & Phone Number

Nottingham, England, United Kingdom

A non-profit and member led organisation, hoping to help people achieve speaking confidence. We host meetings twice per month to allow people to practice and breakdown public speaking barriers or challenges they're facing.

Nottingham, England, United Kingdom

People first change solutions that stick. Working as a consultant for organisations in a variety of industry. Involves diagnostic work, problem solving, coaching, and continuous improvement culture improvements.

Often communicating with audiences of 10,000+ UK colleagues. Regularly facilitating online meetings for 300 colleagues and face to face events. I help shape the messages coming from Directors and senior leaders. I'm often coming up with creative plans to maximise colleague buy-in. In this role I developed skills in communicating with field colleagues and technical specialists explaining complex technologies and energy infrastructure developments (for example, Highways Lighting engineers, power station workers and Smart meter technicians)

Nottingham, England, United Kingdom

Working particularly on customer journey and fulfilment for Home Moves journey with E.ON. I worked on several large scale communications campaigns including highlighting Terms and Conditions changes for Unilateral contract variation and also on migration to newly created 'start-up' sister company.

Nottingham, England, United Kingdom

Main skills I developed here were working with outsource contractors, managing those commercial relationships, with colleagues in foreign countries too. I am an ideas man, so to see my idea of revolutionising our Smart Meter appointment booking process on Live Chat was a proud moment. Ask me more about the 8 minutes 55 seconds time we saved off each one, if you'd like to know.

Nottingham, United Kingdom

After secondment, I returned to my Team Manager post - Supervising, coaching and facilitating great customer experience in contact centres for email, letter, live chat and telephone calls. Managing disciplinary and capability cases and also hearing cases in a formal setting. This was great experience in compassion and of working with union reps and other aspects. I had 13 weeks intensive mentoring from our operational excellence team which taught me so much about problem solving, organisation and performance management.

Nottingham, Nottinghamshire, United Kingdom

In Marketing Communications team, working to send honest, transparent fulfilment for customers joining E.ON or leaving. Gained experience in campaign management for 130k+ customers with logic and content libraries and was part of project groups. Maternity cover opportunity.

Leicester, England, United Kingdom

Supervising, coaching and facilitating great customer experience in contact centres for email, letter, live chat and telephone calls. I moved offices to Leicester to learn from experienced people managers. It was a bit of a drive and a bold move, as I knew nobody and also had to monitor sales compliance for the first time. Was well worth it.

Nottingham, United Kingdom

Supervising, coaching and facilitating great customer experience in contact centres for email, letter, live chat and telephone calls.

Nottingham, England, United Kingdom

Starting as a Temporary agency staff member, I developed business awareness and maximised customer experience through effective communication, complaints resolution and NPS results for SME business customers.

Nottingham, England, United Kingdom

Voluntarily part of the committee facilitating the growth of Nottinghamshire public speaking enthusiasts. The group is a non-profit organisation meeting twice monthly to speak, coach and feedback to help people wanting to give presentations at work, grow their business and even deliver 'Best Man' speeches at Weddings.

Nottingham, United Kingdom

I had a few injuries myself, so continued my passion for Football and started the team in the Notts Senior League with motivation of the players, finance experience, talent scouting, development and coaching. Here's a picture of our players in pre-season 2012. Back to back promotions achieved and runner up in the Nottingham intermediate county cup in our first season. (lost 5-3 AET)