Callum Young Email and Phone Number
Callum Young work email
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Callum Young personal email
I'm a conscientious and inclusive change management, customer, and colleague communication specialist and leader – with vast experience in contact centre leadership and delivering outstanding customer experience for a Fortune 500 company for over 11 years.Known for executive consultancy, engagement skills, collaboration, and authenticity of approach. Specialising in solid communication and business change strategies, facilitation of events, customer experience design and change management which considers people first.I have a proven track record coaching people to speak in public and have over 7 years of experience in speaking with audiences of 50+ on several occasions.Specialities:Communication planning for Executive ManagementCommunication with complex business structures, including field staff and technical specialistsHosting face to face and online eventsPublic speaking and body languageCoaching and mentoringCustomer journey communications, fulfilment and campaign managementVideo productionInternal communication planningColleague satisfaction surveyingNetworking and business development
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President Of Nottingham Speakers ClubAssociation Of Speakers Clubs May 2024 - PresentNottingham, England, United KingdomA non-profit and member led organisation, hoping to help people achieve speaking confidence. We host meetings twice per month to allow people to practice and breakdown public speaking barriers or challenges they're facing.
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Change Communication And Engagement ManagerUniversity Of Nottingham Jul 2023 - PresentNottingham, England, United Kingdom -
Business ConsultantCurium Solutions Jan 2023 - Apr 2023People first change solutions that stick. Working as a consultant for organisations in a variety of industry. Involves diagnostic work, problem solving, coaching, and continuous improvement culture improvements. -
Internal Communication And Engagement ConsultantE.On Uk Feb 2021 - Sep 2022Often communicating with audiences of 10,000+ UK colleagues. Regularly facilitating online meetings for 300 colleagues and face to face events. I help shape the messages coming from Directors and senior leaders. I'm often coming up with creative plans to maximise colleague buy-in. In this role I developed skills in communicating with field colleagues and technical specialists explaining complex technologies and energy infrastructure developments (for example, Highways Lighting engineers, power station workers and Smart meter technicians) -
Marketing Campaign ManagerE.On Uk Jan 2020 - Feb 2021Nottingham, England, United KingdomWorking particularly on customer journey and fulfilment for Home Moves journey with E.ON. I worked on several large scale communications campaigns including highlighting Terms and Conditions changes for Unilateral contract variation and also on migration to newly created 'start-up' sister company.
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Change Management SpecialistE.On Uk Sep 2018 - Dec 2019Nottingham, England, United KingdomMain skills I developed here were working with outsource contractors, managing those commercial relationships, with colleagues in foreign countries too. I am an ideas man, so to see my idea of revolutionising our Smart Meter appointment booking process on Live Chat was a proud moment. Ask me more about the 8 minutes 55 seconds time we saved off each one, if you'd like to know.
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Customer Service Team ManagerE.On Uk Sep 2016 - Sep 2018Nottingham, United KingdomAfter secondment, I returned to my Team Manager post - Supervising, coaching and facilitating great customer experience in contact centres for email, letter, live chat and telephone calls. Managing disciplinary and capability cases and also hearing cases in a formal setting. This was great experience in compassion and of working with union reps and other aspects. I had 13 weeks intensive mentoring from our operational excellence team which taught me so much about problem solving, organisation and performance management.
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Marketing Campaign ManagerE.On Uk Mar 2016 - Sep 2016Nottingham, Nottinghamshire, United KingdomIn Marketing Communications team, working to send honest, transparent fulfilment for customers joining E.ON or leaving. Gained experience in campaign management for 130k+ customers with logic and content libraries and was part of project groups. Maternity cover opportunity.
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Customer Service Team ManagerE.On Uk May 2014 - Mar 2016Leicester, England, United KingdomSupervising, coaching and facilitating great customer experience in contact centres for email, letter, live chat and telephone calls. I moved offices to Leicester to learn from experienced people managers. It was a bit of a drive and a bold move, as I knew nobody and also had to monitor sales compliance for the first time. Was well worth it.
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Lead AdvisorE.On Uk Sep 2013 - May 2014Nottingham, United KingdomSupervising, coaching and facilitating great customer experience in contact centres for email, letter, live chat and telephone calls.
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Customer Service AdvisorE.On Uk Apr 2011 - Sep 2013Nottingham, England, United KingdomStarting as a Temporary agency staff member, I developed business awareness and maximised customer experience through effective communication, complaints resolution and NPS results for SME business customers.
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Education Officer For Nottingham Speakers Club Committee (Voluntary)Association Of Speakers Clubs Apr 2017 - Jun 2020Nottingham, England, United KingdomVoluntarily part of the committee facilitating the growth of Nottinghamshire public speaking enthusiasts. The group is a non-profit organisation meeting twice monthly to speak, coach and feedback to help people wanting to give presentations at work, grow their business and even deliver 'Best Man' speeches at Weddings.
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Head Football Coach - Senior Men'S TeamWest Bridgford Colts Football Club Sep 2011 - Feb 2014Nottingham, United KingdomI had a few injuries myself, so continued my passion for Football and started the team in the Notts Senior League with motivation of the players, finance experience, talent scouting, development and coaching. Here's a picture of our players in pre-season 2012. Back to back promotions achieved and runner up in the Nottingham intermediate county cup in our first season. (lost 5-3 AET)
Callum Young Education Details
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Clarendon College - NottinghamVisual And Performing Arts
Frequently Asked Questions about Callum Young
What company does Callum Young work for?
Callum Young works for Association Of Speakers Clubs
What is Callum Young's role at the current company?
Callum Young's current role is Communication and Engagement Manager.
What is Callum Young's email address?
Callum Young's email address is ca****@****ons.com
What schools did Callum Young attend?
Callum Young attended Clarendon College - Nottingham.
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