Christopher Young Email & Phone Number

Versailles, Kentucky

Midway, Kentucky

• Developed a plan of action for students eligible and ineligible for admission• Advised students and developed academic plans to improve retention rates • Partnered with businesses and communities• Reviewed academic transcripts daily to construct academic plans for students• Recruited students at transfer/education fairs, generating brand recognition and enrollment• Built and sustained relationships with KCTCS institutions while promoting academic programs to potential students• Worked with Recruit to and maintained outreach to hundreds of students daily

• Taught students‘ strategies for success in school and beyond, resulting in a 95% first year pass rate• Developed course syllabi, producing an engaging and interactive atmosphere to enhance learning• Met one-on-one with students, addressing needs/concerns, improving retention and pass rates• Discussed career strategies and offered guidance, preparing students for post-graduation

• Performed monthly audits to make certain branch maintained risk compliance, resulting in an “A” for the year (2015)• Identified, assessed, managed, monitored, and reported all types of risk as defined by policies and procedures. Paving the way for an A grade in 2015• Set appointments for Financial Advisors and Mortgage Loan Originators to generate more revenue. Branch ended as a “PL2”- compared to peers of equal size our branch was one of the best • Led daily one-on-one consultations with clients. Guiding customers on a financial track aligning with financial goals • Opened personal loans, business loans, and accounts to help clients retain good standing for personal goals through use of CAMP lists and other approved marketing tools • Met over 80% of my sales goals each month• Led group huddles to review operations and productivity reports, ensuring branch met sales goals

• Prioritized and made on-the–spot decisions while maintaining customer satisfaction and minimizing the risk of loss or fraud.• Engaged in formal and informal education on banking products and services in order to improve cross-selling techniques to reach monthly sales goals. • Received a perfect score in Customer Experience Index multiple times, and “Caught in the act of providing excellent customer service” Award• Maintained cash levels for vault and ATM to ensure we do not exceed bank limits and risk significant loss.

Lebanon, Ohio

• Networked with local print media (newspapers, magazines) to spread the word about events and promotions, successfully building awareness.• Established business through social media, and increased awareness for our business. • Initiated conversations with manufacturers to reduce product cost on granite.• Developed relationships with local businesses that benefited both organizations.• Created images in Photoshop for laser etching on monuments.

• Trained new sales staff on company standards, policies, procedures and expectations• Resolved issues with products and enhanced customer satisfaction to retain clients and obtain new business prospects• Performed quarterly inventory checks to mitigate losses• Attended conference calls and sales meetings to gain product knowledge, to ensure location hit and exceeded goals and kept up with changing laws, standards and requirements• Led team meetings to deliver expectations and to share WTD/MTD results

• Helped train new employees, making our team more efficient and cohesive. • Attended conference calls and sales meetings to gain product knowledge to ensure our location hit and exceeded goals. • Attended and executed events such as bridal shows and dinner parties, increasing credibility and awareness.

Crittenden

Mba

Bachelors, Marketing; Minor In Business Administration

Education record

Education record