Jordan Young Email & Phone Number

Reviewed accounts, including login devices, I.P. addresses, and browser cookies to determine if fraud was committed. Assessed customer accounts including calls, login history, etc. to determine whether they were involved with the fraud. Restricted and unrestricted customer access to accounts accordingly. Worked with recovery teams to ensure customers were replenished for losses incurred and that their accounts were remediated accordingly.• Managed pipeline of cases to determine the type, if any, of fraud being committed.• Worked along side Fraud Task Force team to escheat fraudulently gained funds from accounts.• Surpassed SLA quota on a monthly basis to ensure client satisfaction.

Dallas, Texas, United States

• Managed a pipeline of conditions using a modified UI as well as Encompass to record and deliver documents received to various investors according to specific shipping methods.• Ordered checks from accounting and completed internal logs as applicable.• Corrected and re-recorded, via SimpliFile defective documents cited by investors.• Prepared assignments as required.• Drafted Corrective Mortgages as required to correct mortgage defies.• Drafted attorney letters in accordance with our guidelines to file claims against unresponsive title offices.• Drafted Scrivener’s/Correction Affidavits to correct deficiencies within recorded documents such as the Deed of Trust as well as the Mortgage.• Communicated with title companies, Attorneys offices, investors such as US Bank and ColoradoHousing and Finance Authority (CHFA), and County Recorders offices to retrieve outstanding documents. Provided status updates to internal/external teams for conditions within UI as requested.

Executed in-store merchandising and selling programs in support of district-wide strategic action plans. Settled $5K+ in company accounts twice per week. Facilitated onboarding of 10+ new hires. Conducted bi-annual inventory counts. Enforced safety protocols.• Surpassed store sale goals by 50%+ in support of store manager.• Exceeded customer expectations with solutions based on customers expressed needs and available company products.• Developed loyal customer relationships through consistent follow-up.• Coordinated timely delivery of out-of-stock products with managers overseeing other branches.

Bachelor'S Degree

High School Diploma