Jordan Young Email & Phone Number

• Reviewed accounts, including login devices, I.P. addresses, and browser cookies to determine if fraud was committed. Assessed customer accounts including calls, login history, etc. to determine whether they were.
• Managed pipeline of cases to determine the type, if any, of fraud being committed.
• Worked along side Fraud Task Force team to escheat fraudulently gained funds from accounts.
• Surpassed SLA quota on a monthly basis to ensure client satisfaction.

Dallas, Texas, United States

• Managed a pipeline of conditions using a modified UI as well as Encompass to record and deliver documents received to various investors according to specific shipping methods.
• Ordered checks from accounting and completed internal logs as applicable.
• Corrected and re-recorded, via SimpliFile defective documents cited by investors.
• Prepared assignments as required.
• Drafted Corrective Mortgages as required to correct mortgage defies.
• Drafted attorney letters in accordance with our guidelines to file claims against unresponsive title offices.

• Executed in-store merchandising and selling programs in support of district-wide strategic action plans. Settled $5K+ in company accounts twice per week. Facilitated onboarding of 10+ new hires. Conducted bi-annual.
• Surpassed store sale goals by 50%+ in support of store manager.
• Exceeded customer expectations with solutions based on customers expressed needs and available company products.
• Developed loyal customer relationships through consistent follow-up.
• Coordinated timely delivery of out-of-stock products with managers overseeing other branches.

Bachelor'S Degree

High School Diploma