Vijay Narayan Email & Phone Number

Chennai, Tamil Nadu, India

Inspirisys enables enterprises to reimagine their businesses for the ever-changing digital world. Established in 1995, we are a leading information technology services and consulting company in India along with having a global footprint across North America, Middle East, UK, Japan, and Singapore markets.My role would be to build go-to-market, demand generation capabilities with a prime focus on digital revenue generation strategies.

Chennai Area, India

*****Contributed to $30 million dollars in sales across our client portfolio*****
*****0 - $200K in revenue generated in 18 months for Business Dynamiks.*****

Apart from driving revenue for Business Dynamiks, I was involved in managing a team responsible for revenue generation - SDR/AE, digital marketing, and content experts - as well as an Inside Sales team, focused on lead qualification, cold calling, account mapping, and setting discovery meetings for sales. Worked in close collaboration across Sales and Marketing teams (Sales, Channel/Alliance teams, Corporate and Product Marketing, our Channel Partners, and Sales & Marketing Operations).

Worked with a wide variety of customers in the technology domain including - SaaS, Cyber Security, Reg-Tech, Cloud Services and traditional software service providers helping them with revenue generation strategies/implementation.

High-capacity demand generation expert with strengths in multi-channel digital and account-based marketing strategy and management.

Analytical, entrepreneurial thinker with demonstrated success in program optimization, efficiency and sales enablement.

Successfully implemented Sales and Marketing Technology to help aid the selling process - this would include Sales Enablement tools, Sales engagement/automation tools, ABM platforms, Inbound Marketing tools, CRMs and other Marketing Automation tools.

Handled Inside Sales – managed out underperforming members, refocused their goals to include better qualification criteria of SQL’s (Sales Qualified Leads) and added requirements for account mapping, additional contact discovery, meetings, and pain point mapping to help move “Leads” to “Opportunity” status.

My role was to standardize existing processes and turn around underperforming programs/projects. The core of this function would be to bridge the gaps between business and technology - as a result, improve process efficiency and throughput. Since eNoah iSolution was at its growth stage, our roles were mostly structured around managing complex programs and handling multiple concurrent projects - which could be both functional and backend processes.Help set up a complete call centre with… Show more My role was to standardize existing processes and turn around underperforming programs/projects. The core of this function would be to bridge the gaps between business and technology - as a result, improve process efficiency and throughput. Since eNoah iSolution was at its growth stage, our roles were mostly structured around managing complex programs and handling multiple concurrent projects - which could be both functional and backend processes.Help set up a complete call centre with a headcount of 70 FTEs - which included managing workloads, defining deliverables, mapping process quality functions, hiring and mentoring resources, conducting performance reviews, and ensuring compliance with established PMO processes.Setting up of complete quality framework from tracking to monitoring and eventually providing feedback to improve performance. A simple scoring system was established to track performance and non-performance activities and grade FTEs on a standard scale to maintain a quality threshold.Helped automate some of the core quality functionalities from Excel to a web-based application.Set up process mapping and improvement activities to understand the process, people, inputs, controls and outputs, and then potentially simplify it all, make it more efficient and improve the process results. And as a result, we were able to generate additional revenue of $120,000-$180,000/year. This was done through Value Stream Mapping and simple statistical tools.Played a Subject Matter Expert role in helping eNoah transition three Knowledge Process Outsourcing projects which included tele-underwriting of insurance policies. This included defining processes and policies, supplying business rules and procedures, and communicating the contexts in which the rules, processes and policies are applied. Show less

Chennai

A role that involved helping the team set up the entire communication framework from monitoring to measuring customers' overall sentiment and mapping it on a scale to benchmark customer satisfaction. This role eventually led to helping the sales team find and set up conversations with the right customer profile in the IT / ITES industry.

Chennai

Process of financial transaction of Citibank North America - mostly worked on setting up a SWIFT like automated system for payment transfers for exclusive Citibank customers.

Finance, International Business, Trade, And Tax Law

Six Sigma Black Belt, Process Improvement

Education record