Supervised large groups of computers ( Software deployment and security of a company's applications and devices) & involved designing, implementing, planning, managing, and configuring the SCCM product. Analyze and evaluate program data to identify trends, issues, and opportunities for improvement. Collaborate with cross-functional teams to develop, implement, and monitor program initiatives and strategies. Implemented and managed SCCM for software deployment, updates, and patch management across the enterprise, resulting in 100% improvement in system stability. Managed software distribution and deployment, OS deployment, and software update management using SCCM. Managed and maintained SCCM infrastructure for N number of endpoints. Designed and implemented SCCM deployments for software updates and applications. Created and customized task sequences for operating system deployment (OSD) and application installation. Conducted SCCM client troubleshooting and resolved issues related to client health and connectivity. Developed Power Shell scripts to automate SCCM administrative tasks, resulting in efficiency improvements. Monitored SCCM site servers and distribution points to ensure high availability and performance. Collaborated with other IT teams to integrate SCCM with other systems such as Active Directory and Virtual Machine Manager.

Led a team of more support technicians in providing IT support and troubleshooting for N number of users across multiple locations. Collaborated with cross-functional teams to execute IT projects, including system upgrades and migrations. Conducted regular training sessions for IT staff to enhance technical skills and improve customer service delivery. Monitored SCCM infrastructure health and performance, troubleshooting issues and implementing corrective actions. Created custom reports and dashboards in SCCM to provide visibility into system status and compliance. Participated in the evaluation and testing of new SCCM features and updates, ensuring smooth implementation and minimal disruption.

Daily management of the overall material stores and listing the requirement to maintain the minimum stock value. Regular monitoring of material management, availability, and minimum stock values. Quarterly audit of material inventory. Implementing goods receipt and issue procedures, Tracking inventory, Putting or arranging goods in the warehouse/store, Meticulousness and carefulness Proficiency in goods receipt and issue processes Managed the daily operations and maintenance of biometric identification systems across multiple sites. Conducted regular system checks, troubleshooting, and preventive maintenance to ensure high availability and reliability. Collaborated with cross-functional teams to implement system upgrades and enhancements, minimizing downtime and improving efficiency. Provided technical support and training to end-users and support staff on biometric systems functionality and troubleshooting procedures. Developed and maintained documentation including SOPs, troubleshooting guides, and maintenance records

Direct and monitor all installed systems and infrastructure. Installing, setting, testing, and supporting operating systems, application software, and system management tools. Ensure the greatest degree of system and infrastructure availability. Coordinated the smooth operation of daily tasks and interactions on Hospital Management System.

Led a team of N technical support specialists, providing guidance, training, and performance evaluations. Managed and prioritized support tickets using ITIL best practices, ensuring SLA compliance and customer satisfaction. Resolved escalated technical issues related to software, hardware, and network systems, achieving a resolution rate of 100%. Implemented and improved support processes to enhance efficiency and reduce average resolution time by 100%. Conducted regular team meetings and training sessions to foster continuous learning and skill development among team members. Collaborated with other departments (e.g., IT operations, development) to escalate and resolve complex technical issues. Oversaw IT security initiatives, ensuring compliance with industry standards. Collaborated with cross-functional teams to deliver IT projects, such as system migrations and software upgrades, on schedule and within budget. Developed and documented technical procedures and guidelines to streamline operations and facilitate knowledge sharing.

To increase overall efficiency, I investigated and developed innovative approaches for resolving IT/system issues with procedures, technology, or teammates. Prepared and executed written messages, documentation, and reports. Increased customer engagement and satisfaction by providing exceptional customer service, and strengthened workplace connections by participating in team-building events. Organized team training and staff development. Delivered great customer service, resulting in increased engagement and satisfaction.