Youssef Eldeeb Email & Phone Number

Egypt

Cairo, Egypt

- Leading PowerProtect Cyber Recovery, a cybersecurity Dell offering, Pod solution team in EMEA, helping B2B customers to detect various types of infections in a timely manner, recovering their crucial data after ransomware attacks, and analyzing data proactively against attack vectors and threats, ransomware encryption, and corrupt databases.- EMEA Pod coordinator role, responsible for managing Pod case workload by ensuring owners have the right resources, knowledge, and tools to maintain the momentum through ongoing coaching and best practices.- Tracking pod performance, and working with senior leadership to drive Pod success - Identifying skill gaps and learning opportunities within the team. Arrange and prepare trainings based on gaps and needs for business continuity.- Ensure labs, knowledge base content and other knowledge management tools and practices are created regularly and well maintained.- Drive a collaborative and knowledge sharing culture in the pod and team.- Engage with internal and external Customers by owning initiatives and problems and aligning with all stakeholders to drive successful resolution.- Leading POD weekly calls across EMEA region to discuss processes, consults, trends, bugs and latest software releases and fixes.- Developing the Onboarding plan for new hires including soft skills and technical trainings based on different personas. Follow up with progress and gather feedback from trainees for continuous plan improvement.- Joined Cyber Recovery DU/DL Triage team as EMEA representative- Keynote speaker in “2022 Dell Technologies DPD technical summit” delivering a session on “Cyber Attack Analysis” to a pool of 22k members inside Dell support organization.

Cairo

- Applying advanced technical expertise using standard operating and diagnostic procedures to resolve standard to complex level issues- Identifying documents and escalating customer issues to Engineering resources. - Recommending and utilizing standard internal and external diagnostic test equipment and product trace and logging procedures.- Providing documentation and direct feedback to Field Technical Specialists, Account Managers, Management, Sales and other EMC Technical Support co-workers appropriately- Identifying and interpreting interoperability and support matrices; identifies reviews, Creates and delivers timely and highly focused training programs to technical support engineers. - Effectively communicating procedural and technical issues to internal and external customers in a fast paced and customer critical environment through a variety of mediums.- Understanding and leveraging technical communication structure;- Participating in the creation and maintenance of Knowledge-base content

It Delivery

- Basic troubleshooting Security issues for B2B customers (Proxies, firewalls, UTMs, BigIPs) using Linux, Cisco Ironport, Bluecoat, Nokia Checkpoint, Juniper Netscreen, Fortigate, F5 BigIP.- Basic troubleshooting and Change implementation of Messaging issues using (Windows server 2003,2007), Microsoft Active Directory Users and groups, SMTP relays, Microsoft Forefront- Basic Troubleshooting Mobility issues (SAS servers, Managing RSA tokens authenticating using SSL or IPSec VPN, Juniper SSL boxes , Junos Pulse client)

Master Of Business Administration - Mba

Bachelor'S Degree, Electrical, Electronics And Communications Engineering

Bachelor'S Degree