Youssef Elechi Email and Phone Number

- Managed post-sales relationships, including onboarding, project and account management.- Optimized KPIs and implemented revenue-generating initiatives.- Fostered and maintained effective relationships with clients.- Brought added value through innovation, creativity, technical and business expertise, data interpretation skills, and desire to optimize all aspects of a project.

- Assisted social workers, lawyers, and doctors to provide support to victims of GBV, gaining insights into procedures and guidelines of NGOs in process.- Assisted in provision of support to survivors of GBV through accurate translation, including ability to maintain composure when faced with sensitive or disturbing content.- Contributed to the mission of "Diotima" by ensuring that beneficiaries had access to resources and support needed.

- Provided support to clients in EMEA region in English, French, and Arabic, effectively communicating with clients from diverse cultural backgrounds and leveraging fluency in multiple languages.- Assisted with variety of technical and billing issues, including hardware/software troubleshooting, device setup, configuration and network connectivity issues.

- Maintained knowledge of products and promotions toeffectively upsell and cross-sell products to customers.- Managed inventory, including restocking shelves and maintaining clean and organized displays.

- Monitored progress and adapted trainings to support growth and development.

- Assisted top market clients with web and app projects in pre-launches.- Conducted comprehensive testing, troubleshootedand identified issues and defects.- Collaborated with cross-functional teams and utilized analytical skills to identify and report on unexpected behavior during tests.