Youssef Farouk Email & Phone Number

• Managing multiple accounts for Amazon Egypt, achieving increased sales and client retention• Creating and executing sales strategies to help clients improve their presence and sales on Amazon• Assisting clients in improving product listings; images and descriptions in addition to SEO best practices.• Helping clients develop and implement advertising campaigns on Amazon to boost visibility and sales• Providing training sessions for clients on Amazon tools and services to maximize their accounts• Providing reports on account performance and sales forecasts to enhance strategic decision making

• Built a team with full knowledge of the internal operations flow and the audit process• Prepared a team of (employees, delivery agents ) can run more than 5k packages per day• Improved the hub space, capacity and performance to serve more than 100k packages per month between e-commerce and local business• Prepared weekly and monthly reports to increase the quality of workflow• Maintained safe and healthy work environment by following and enforcing standards and procedures

• Managed logistics services for big e-commerce business • Managed contracting services for big accounts • Managed 5 hubs in 4 different governments and sorting center• Managed new contracts for expansion• Study contracts feasibility

◇ Expansion Manager• Launched contracting services in logistics for key shipping and e-commerce companies• Managed to expand with the largest e-commerce company " Jumia " to handle the logistics service in greater cairo and delta• Managed to expand our service (logistics ,contracting ) over egypt◇ Performance Manager• Monitoring the internal operations flow between hubs and sorting center• Monitoring the performance of (FM, LM ) to avoid lost any client• Improving the operations team (delivery agents, specialists, leaders, supervisors ) abilities through coaching and feedback• Improving performance of process and communication with clients

• Monitoring and maintaining the internal operations flow (receiving, dispatching, reconciling, sorting )• Full responsibility for hiring employees (specialists ,team Leaders ) and delivery agents too• Maintaining records and reports of performance and quality• Preparing a flexibility plans to be ready for big campaigns or any new business• Prepared a group of (employees ,delivery agents ) can run for long term without any issues• Improved the hub performance to handle more than 2k packages per day between e-commerce and local business

• Supported hub day to day business• Handled reconciliation and sorting• Managed couriers activity• Create plans for campaigns

• Provide accurate, valid and complete information• Maintain a positive attitude and calmly respond to customer's complaints• Ensure customer satisfaction and provide professional customer support.