- Hands on experience Self Check Outs, ATM’s, and printer installation/repair/maintenance. - Ensured end-to-end resolution by following up with customers, providing feedback, and ensuring satisfaction. - Installed control devices, including cameras, for enhanced security and monitoring purposes. - Know-how of Machine maintenance and assembly. - Works independently at customer sites. - Executed Win10 updates on ANZ and Bendigo bank ATM machines across Limestone Coast and… Show more - Hands on experience Self Check Outs, ATM’s, and printer installation/repair/maintenance. - Ensured end-to-end resolution by following up with customers, providing feedback, and ensuring satisfaction. - Installed control devices, including cameras, for enhanced security and monitoring purposes. - Know-how of Machine maintenance and assembly. - Works independently at customer sites. - Executed Win10 updates on ANZ and Bendigo bank ATM machines across Limestone Coast and regional Victoria. - To arrange for external technical support where problems cannot be resolved in-house. Show less

- Serve as the initial point of contact, managing and logging calls, addressing product inquiries, and providing technical support. - Conduct installations, repairs, and proactive maintenance on operating systems and hardware, desktops, and laptops. - Maintain and update the e-commerce website, leveraging social media and email marketing to promote company products effectively. - Generate and distribute monthly newsletters to subscribed site users, ensuring regular engagement and… Show more - Serve as the initial point of contact, managing and logging calls, addressing product inquiries, and providing technical support. - Conduct installations, repairs, and proactive maintenance on operating systems and hardware, desktops, and laptops. - Maintain and update the e-commerce website, leveraging social media and email marketing to promote company products effectively. - Generate and distribute monthly newsletters to subscribed site users, ensuring regular engagement and communication. - Undertake diverse web-related tasks, including search engine optimization (SEO) and conducting usability testing for enhanced website functionality. - Regularly update the website, implementing upgrades and addressing technical issues and bugs promptly to ensure optimal performance. Show less

- Providing 1 level support - troubleshooting of IT related problems from in-house software to hardware, such as mobile, computers, laptops, and printers (face, remote, and telephone). - Providing AV support and IP PBX in the user’s office, operating room, and meeting room. - Using Windows Servers Active Directory for managing user accounts creates users, reset passwords, and grant permissions. - Installing, upgrading, supporting, and troubleshooting Windows, Mac, desktop… Show more - Providing 1 level support - troubleshooting of IT related problems from in-house software to hardware, such as mobile, computers, laptops, and printers (face, remote, and telephone). - Providing AV support and IP PBX in the user’s office, operating room, and meeting room. - Using Windows Servers Active Directory for managing user accounts creates users, reset passwords, and grant permissions. - Installing, upgrading, supporting, and troubleshooting Windows, Mac, desktop applications, hardware, and printers, creating backups, and Imaging PCs. - Taking ownership of user problems following up on the status on behalf of users and communicating progress promptly. - Publishing support documentation to assist staff with requests for information & provide staff training when required. Show less

- Provided onsite Desktop and efficient technical support to maintain network and systems functionality and security. - Organised ICT systems and software according to staff requirements and developed plans for replacing outdated systems according to organization policies. - Installed, configured, troubleshooted, and maintained Windows 8 and 10 upgraded networks, Security, and Backup systems. - Resolved technical issues and maintained the optimal performance of the network and… Show more - Provided onsite Desktop and efficient technical support to maintain network and systems functionality and security. - Organised ICT systems and software according to staff requirements and developed plans for replacing outdated systems according to organization policies. - Installed, configured, troubleshooted, and maintained Windows 8 and 10 upgraded networks, Security, and Backup systems. - Resolved technical issues and maintained the optimal performance of the network and ticketing system by periodically testing a network of computer equipment. - Supported customers with verbal and written communication. - Install and monitor antivirus and firewalls in the systems. Show less