Yen Phan Email & Phone Number

Ho Chi Minh City, Vietnam

District 7, Ho Chi Minh City

- Oversee employees and day-to-day operations to achieve optimum performance and continual improvement in the five key areas (customer service, employees, sales/marketing, financial control, property management). - Interview, recruit, train, and develop key employees following company standards. - Set KPI targets and supervise teams to attain the company.

Ho Chi Minh City, Vietnam

- Work closely with e-commerce agencies (Booking.com, Expedia, Tripadvisor, Google...) and local partners (restaurants, Saigon Exhibition and Convention Center...) to update marketing activities and offer competitive seasonal prices.- Develop and implement strategies (SEO, images, promotions) to improve overall performance and increase sales on the hotel's.

Fremont, California, United States

- Respond efficiently to all requests and direct information to appropriate clients, contractors, suppliers daily. - Assist in distributing and updating market reports, property reports, sales presentations, marketing promotional materials, social media, and website. - Manage and maintain the CRM database. Coordinate prospecting including researching and.

Berkeley, California, United States

- Interview, recruit, train, and coach new account executives. Coordinate and supervise them to exceed sales team targets daily and weekly. - Oversee the planning and scheduling of staff, stores, and events to generate leads and build clientele. - Handle and resolve customer complaints.

- Attend sales and product knowledge training daily. - Generate leads, acquire new customers, and present new services or product updates to existing customers at stores and events. - Assist customers in signing contracts, scheduling installations, contacting technicians.

San Francisco Center

- Coordinate online orders, store shipping, and visual presentation logistics. - Work with the CRM software to learn about customer preferences, previous purchases and financial analysis to offer relevant products. - Increased loyalty member accounts and company credit cards by analyzing customer profiles, understanding product and service benefits, and.

Bachelor’S Degree, Business Administration

- Completed one-year Rotation Program in London, UK and two-year in California, US - Vice President of Hult Net Impact Chapter (Part of.

High School

- Senior Class Representative - Student Council - Student Athlete - Swimming Club - Tutor - English Language and Translator