A compassionate leader, steadfast contributor, and collaborator, I specialize in the implementation of Generative AI (Servicenow Now Assist), PaaS, and SaaS solutions.My expertise lies in steering technical teams toward the delivery of innovative solutions, effectively addressing complex business challenges.My professional journey has taken me across the globe, with significant contributions in the USA, Malaysia, Thailand, UAE, Mauritius, and India, serving key customers and enhancing their business operations.I hold several professional certifications that validate my skills and dedication to continuous learning. These include: Management/Agile: PMI PMP, PMI ACP, Scaled Agile SAFe Agilist, ICP-ACC (Agile coaching)Technology/Software Development: Servicenow Administrator, Microsoft Azure Developer (AZ-203), IBM Deep Learning, Python Programmer (OpenEDG Python Institute), and Caltech AIML.I am committed to leveraging my diverse experience and skills to deliver value to my clients.