Steven P. Yuen Email & Phone Number

Irvine, California, United States

Resourceful analyst with extensive experience in project and program management of complex projects and operations. Strong business and regulatory background in the electric and gas utilities. Results-driven professional skilled in project planning, task execution, program implementation, software testing, system integration, and process improvement.

Providing project and program management support to clients to rebuild the Total Revenue (TREV) system. Improving operations with the goals of ensuring stakeholders have the knowledge and ability to be successful in implementing the technology, processes, and policies, and achieving excellence in customer and user experiences. • Conduct workshops and panel discussions with stakeholders and SMEs in operations, PMO, and IT to identify and document the as-is processes, pain points, resources, dependencies, and brainstorm the future requirements• Collaborate with stakeholder leadership to resolve roadblocks; and facilitate meetings to validate desired system requirements, features, functionalities, and critical success factors• Utilize Microsoft 365 like Word, PowerPoint, Excel, and Visio to document the to-be processes and procedures; and input the user stories for the proposed system enhancements in Azure DevOps• Interface with stakeholders in business and technical teams regularly to elicit emerging trends and risk factors that impact project objectives and progress; and prepare weekly and ad hoc reports to update leadership and sponsors of those key risks, issues, milestones, and deliverables • Coordinate meetings and capture important discussion points, risks, issues, decisions, and action items in the RAID Log; and organize project artifacts and files in both client and company’s SharePoint sites

Supporting stakeholders in the effort to integrate the Procurement and Inventory & Logistic departments to become an optimized and modernized end-to-end Supply Chain Management organization; and assisting the Supplier Diversity Team to improve operations and achieve SoCalGas’ Diverse Business Enterprises (DBE) goals. • Assess current processes, systems, and metrics; document and perform gap analysis between the as-is and target state of the organization • Research industry benchmarks to develop a comprehensive list of success factors and recommendations to close gaps; and map out a feasible timeline to ensure successful short- and long-term implementation• Collaborate with stakeholders, responsible managers, and SMEs to develop key strategies to improve operational processes, achieve results, and track performances• Analyze large data sets with focuses on under-performing suppliers; and reporting anomalies, gaps or trends that require management’s immediate attention or action• Facilitate meetings with responsible managers and SMEs to prepare robust weekly and monthly reports and dashboards to senior leadership under tight deadlines and short turnarounds• Utilize Microsoft 365 apps to automate intake forms in MS Teams and SharePoint to capture and track results and metrics that are vital to the achievement of department and corporate goals

Supporting the Transmission & Distribution (T&D) Customer Service Replacement Platform (CSRP) Project Team in managing multiple workstreams in Go-live Readiness, Post Go-live Stabilization, and Hypercare activities. Collaborating with key stakeholders in T&D and Customer Service (CS) to develop, enhance and rehearse work around processes to establish business readiness, continuity, and system connectivity during ramp-down, cutover and ramp-up.• Support the task force in the planning, communication, and execution of business freeze tasks and continuity plans during the final phases of testing, deployment, and integration of key systems• Coordinate simulation exercises, rehearsals, and mock execution of business continuity plans for ten key T&D areas to improve operational readiness and successful integration with SAP and production systems• Identify process gaps and transitional challenges to improve the handoffs and minimize systems migration issues between the Customer Contact Center, Business Customer Division, Grid Operations, Metering Field Operations, Streetlights, and Vegetation Management• Provide post Go-live / Hypercare support and facilitate the intake process of incidents in Remedy from ticket initiation, prioritization, assignment, reporting, resolution, to completion of technical and/or training issues identified by the impacted organizations

Providing support to the Project Management Organization (PMO) in Customer Service Information Governance Organization (CS IGO) to develop, test, and implement operational enterprise-wide solutions on data handling/reporting/tracking tools and processes in compliance with the California Consumer Privacy Act (CCPA). development and implementation on a variety of projectdeliverables, including business requirements, contact center scripts, process flows, meetingminutes, project plans,development and implementation on a variety of projectdeliverables, including business requirements, contact center scripts, process flows, meetingminutes, project plans,• Develop business requirement and process flow documents for data acquisition tools and intake forms with Microsoft Visio, PowerPoint, and Forms• Write test cases, scenarios, and scripts in HP Application Life Cycle Management (ALM)• Lead User Acceptance Testing (UAT), Working Prototype Testing (WPT), and Post Verification Testing (PVT) of database functionalities, intake forms and IVR modules from end-to-end• Process requests with IT Remedy to extract customer related data; and work with internal clients to prepare reports. Resolve issues, handle escalations, and provide analysis to management as necessary

Anaheim, California, United States

PhotoPass photographer at the Disneyland and Disney California Adventure parks creating unforgettable photographic moments and memories for thousands of guests visiting park icons and Disney characters. Interacting with guests to identify their needs and providing exceptional customer services and solutions.

Westminster, California

Advanced Technology, Transmission & DistributionProvided business, procurement and contracting support to the R&D engineering groups within Advanced Technology (AT) in Transmission & Distribution (T&D). Liaison with Legal, Regulatory Affairs, Risk Management, and Supply Management to facilitate the development, negotiation and execution of contract terms and conditions for Master Consulting Service (MCSA), Research and Development (R&D), Non-disclosure (NDA), Trial Use (TUA), and Hardware/Software Licensing agreements when collaborating with external third parties like universities, national laboratories, regulatory agencies, federal/state departments, and commercial enterprises. Key achievements included:• Improved processing procedures to reduce cycle time executing R&D agreements and commercial contracts by over 70% from 198 days in 2011 to 59 days in 2015. Managed over 130 NDA’s and TUA’s and trimmed cycle time from a combined average of 35 days in 2012 to 19 days in 2015.• Developed an innovative monthly Dashboard Report to highlight the processing cycle time and key performance indicators and metrics so management would be appraised of the contract status and crucial target dates. Analytics performed to identify gaps with lessons learned analyzed to improve processes.• Lead the effort to protect the dissemination of Edison's confidential transmission, distribution and customer data by proactively working with stakeholders in all aspects of contract formation, administration and close out. • Handled procurement requests to initiate Purchase Orders worth over $15 Million to meet year end deadlines; and processing invoice receipts expeditiously to reduce the backlog of accounts payable accruals from $460,000 to $20,000 within a 3 month period.• Partnered with Engineering and Project Management Organization (PMO) to identify cost under/overruns; and successfully terminate non-performing contracts to save over $200K.

Rosemead, California

Finance, Administration and Controls, Customer ServiceSenior member of the Internal Controls team in Finance. Provided consulting services and assessment of adequacy and effectiveness of management, organizational and operational controls for the Customer Service Business Unit (CSBU). • Assisted Enterprise Risk Management (ERM) in developing the enterprise-wide risk catalog; and facilitated the discussions with vice presidents, directors and senior managers in validating current risk events, identifying emergent risks, and quantifying loss likelihood and severity. • Directed a team of analysts to reconcile Accounts Payable’s $5 Million summary payments to outside vendors that were not properly matched to outstanding invoices. Expedited the resolution of over 300 invoices that were not properly recorded in SAP (ERP) system.• Served as CSBU’s subject matter expert and business unit leader for the Information Governance (ACT) program. Organized and led a cross-functional team of CSBU managers and supervisors to plan, strategize, prioritize, and implement business unit wide record retention and destruction activities in compliant with regulatory and company guidelines. • Worked extensively with the Energy Efficiency (EE) management team to address the 2003-04 Public Goods Charge (PGC) audit recommendations. Assisted EE managers to improve database controls and enhance metrics reporting procedures. • Nominated as 1 of 15 CSBU semi-finalists in the 2008 Edison International’s inaugural Chairman’s Award; and also selected as 1 of 30 quarter-finalists in the following year.

Rosemead, California

Audit Services DepartmentParticipated in a cross-training program to immerse in the auditing and regulatory environment of Edison. Highlights of several key projects were:• Collaborated with Law and Regulatory Affairs to critique management responses to Public Goods Charge (PGC) Audit Data Requests. Worked under tight deadlines to validate process descriptions and provide financial/operational data that resulted in a satisfactory rating with no disallowance or penalties.• Managed a complex audit of Information Technology’s (IT) procurement, vendor management and invoice payment processes. Worked with IT, Supply Management and Accounts Payable personnel to identify best work practices. Provided extensive audit recommendations to strengthen IT’s intricate procurement and payment practices of software licenses, user agreements and consultant services worth over $350 Million. • Specialized in review of Time and Materials construction contracts, Identified errors in work orders and billings which resulted in the recovery of $70K labor overtime charges and equipment rental fees.• Participated in the investigative task force to interview T&D employees who allegedly provided erroneous customer information to manipulate survey data. Also conducted a special investigation to determine management compliance with procurement policies and approval guidelines.

Rosemead, California

Business Finance & Controls• Developed and rolled out the business unit wide Expense Report Guidelines and Delegation of Signature Approval Matrix programs; and provided training to some of its 2,000+ employees.• Participated in the preparation of Marketing's operational budget and workpapers for the 2003 General Rate Case (GRC) to request capital and expense funding from the Public Utilities Commission (PUC).• Supervised a professional team to conduct compliance reviews of Energy Efficiency and Demand Side Management programs to strengthen controls and minimize disallowance.