• Organized and developed succession plans for key positions with the team, including establishing the selected process and constructing the individual development plan(IDP)• Developed and held the leadership and management courses for first-line managers by following ADDIE model, forming the first-line managers' training roadmap• Built, promoted and optimized LMS (CTMS) as a PM to all Asia offices, including organizing and transferring data from former LMS, originating different topic newsletters each month, and collaborating with IT and the vendor to optimize the system for meeting users’ needs• Refined the language learning program, including negotiating with new vendors and establishing regulation to encourage self-learning• Designed the department sharing activities, hosted live stream shows during Covid-19 pandemic, and eventually got 98% positive feedback from over 500 employees

• Collaborated with senior managers and the engineering team to establish the new brand image due to organizational change. Analyzed local and global renowned NPOs. Insights led to the design of the new donation website• Cooperated with 8 well-known educational organizations and celebrities, conceptualized and executed 5-year-anniversary online campaigns, raising 184% more donation in 1 week• Planned and implemented NTU recruitment campaigns, fundraising projects, and Facebook fan page operation at the same time, which increased 33% of applicants compared to former year and raised NT$25,500 in 1 week• Communicated with 80+ donators, transferred 93% monthly donation to the new foundation in 1 month

• Managed the online marketing project for the annual campaign. Dealt with crisis management, such as typhoon day activity cancellation and negative customer feedback• Collaborated with PR and HR department, created original contents to support the Facebook fan page operation, beating Facebook’s constant algorithm changes by maintaining reach and engagement rate• Conducted 2 user interviews. Analysis led to the construction of the new official website