Yuki He Email and Phone Number

With over ten years of experience in BPO and ITO in a management role, I have earned strong communication skill, analytical skill, people management skill and customer experience that well prepared me to work as a team player also able to work independently in not only contact center but also client facing consultancy. - Proficient in English, Cantonese and Mandarin with oversea education and working experience.- Strong customer service mindset and building customer relationship.- Experience in aspects of international BPO including P&L management, operation management, people management, training, Quality and compliance.- Managing overall site operation including regional strategic planning, finance and all supporting functions.- Take lead in China business development and strategic planning for responsible accounts and sites with market insights and client industrial understanding to grow business.- Good at establishing and controlling process that improve routine work’s efficiency and quality. - Work as consultancy for customer facing and retail industries on introducing customized application (PC and Mobile App) base on analyzed needs and targeted pain points.