Responsibilities: • Operations and data management • Negotiating with Vodafone, BT and EE of tariff analysis, contracts, billing queries• Dealing with different historical problems and difficult situations• Supervising the work of my assistantsAchievements:• Due to supplier not providing statements of previous 10 months, I had to follow up and negotiate with supplier to solve the problem. • Telecom landline supplier service contract had expired in 2014 while the previous telecom manager has never followed up. In result, my current company got misled and kept paying in floating rate. When I took this role, I successfully negotiated with the supplier and thus signed the better package contract. Financially, the company has saved a great amount of money thanks to my effort.• I discovered that one of the suppliers was charging us additionally due to poor quality contract my previous telecom handler had signed, effecting great amount of extra charge to my company. I was determined to rebuild the good relationship with the supplier and managed to convince them to refund this incredibly high amount back to my employer.• I managed to cut down the expenses up to 50% less per month on supplier tariff• I have created telecom suppliers Tariff Guide in Chinese and English, which later was announced to all employees• I have successfully managed 1300 employee’s company mobiles asset and SIM Tariff, gathering very good feedback from staff• I have reviewed and coordinated all suppliers’ contracts• I have been building up a good leader relationship with my personal assistants, by guiding, listening and supporting them during problem facing situations.

Achievements and responsibilities: • Managing the Directors’ diaries & calendars, appointments booking, meetings and business trips arrangements (Flights/Visa’s/hotels/taxi).• Dealing with all staff expenses (Including all U.K & Europe’s offices). • Building up a good leader relationship with my team members. Listening and supporting them when they were facing problem.• Leader organiser for company big events for 800 employees: Summer BBQ event, Christmas Party, Team building Activities, Chinese New Year Event, etc.• Ordering and maintaining stationery and business cards.• Translating documents between Chinese (Mandarin, Cantonese) and English.• Dealing with telephone and email enquiries. • Attending internal meetings, minute taking and chasing up actions.

Achievements and responsibilities: • Won the 2014 The Best Customer Service Award - as voted for by all customer in the club• Presenting a professional and friendly first impression as the front desk receptionist to all visitors and clients while being able to remember regular names and faces• Consistently maintaining a high level of customer service at all times• Supporting the company wide initiatives and promotions• Maintaining good communication with customers; to know customers by name• Personally responding to customer service needs when appropriate• Ensuring professional conduct, a warm and welcoming environment• Assisting in the identification of customers• Translating games’ rules, events, customer’s complaints or issues, facilities’ signs, the policy of the casino and promotions to customers in Mandarin and Cantonese.• Monthly completion of 100 to 400 lapsed calls, analysing the reason of stable customer’s absences, improving the service by customer’s surveys• Active direct marketing towards customers, in order to attract them back to use the facilities, i.e. by offering them complementary drinks at the bar on their next visit.• Managing incoming phone calls and e-mails