Highly accomplished Professional with over 10 years of experience, dedicated to IT strategy development, integration, and performance excellence. Proven track record in delivering solid results through IT process improvements, ensuring SOX compliance, accelerating Time2Market, and increasing customer satisfaction through driving customer experience management. Consistently achieved objectives by successfully leading matrix teams of 20+ individuals, including cross-functional virtual teams.#customer #performance #CX #scorecard #helpdesk #result #process #service #quality #kpi #governance #budget #improvement #optimize #simplify #support #team #stakeholder #operation #goal #itsm