My role at Rydges varies from check-in and check-out process to make new reservations in Opera PMS, assist guest requests and make sure chargebacks are received from the travel agencies. Key Achievement:* Maximise revenue through room upgrades at check-in.

In this position I was exposed to a vast connection and cultural exchange with international students, agents, schools and universities to ensure the smooth operation of student homestay placements. Key Achievement:* Assertiveness and fast resolution of last minute changes during the busy season of the study tours.

Achieved priceless insight into the direct planning and coordination of all work activities involved in the Room Attendant and Houseman positions, and the assurance of high quality standards of service at all times.Key Achievements:* The developing of a system based on excel macros that facilitated and systematised the daily processes of ordering bed linen and considerably saved the Sheraton over $10.000 in its monthly cost.* Effective coordination of the housekeeping team focused on keeping standards of cleanliness throughout the hotel and meet guest demands and requirements.

Gained great exposure over the educational tourism sector, and had an active role in the advising and assisting of international students with the processing of visa to study in Australia, as well as with the arrangement of their travel.Key Achievements:* The implementation of an efficient CRM system for customers management, data entry of students information into an internal records system for an easier data filing and the advise process.* Efficient and cost-effective travelling arrangements for the students and their family members who decided to come to visit and travel around the Asia-Pacific zone.

Held invaluable experience in everything involved in the events planning and coordination of all kind of events, from initial liaison with the client right through to post-event feedback and final reporting. Key Achievements:* Achieved the monthly KPIs and exceeded revenue targets through up-selling strategies and persuasion at the event booking stage.* The creation and development of an effective events planning process and procedures, including a contingency plan to guarantee the wished flow of the event when unexpected issues arise.

Great experience in a world-known museum, where the role involved the assistance to the Event Coordinator Manager in the delivery of all events held at the museum, as well as the planning and executions of all exhibitions during the year.Key Achievements:* Designed and prepared effective reports following customer site visits and meetings. Obtained, processed and analysed quantitative data to create statistical and financial reports of the Events Department to be presented to the Marketing and Sales Director.* Built rapport with clients and effective relationships with business partners to outsource banqueting services for in situ events that caused an increased the satisfaction ratios perceived by clients and exhibitors.

Active participation supporting to the Corporate Groups and Conventions Department, liaising with the corporate groups transfers, flights, accommodation and different tours bookings previously planned for the inbound group.Key Achievements:* Successful development of new touristic packages offered to meet the Corporate travellers demand.* Effective assistance to the Groups Director with all bookings needed with third-party suppliers to guarantee the success flow of the conventions.