Yuliana Kabanova Email & Phone Number

Ottawa, Ontario, Canada

- Directed company-wide LMS strategy, ensuring alignment with organizational objectives and achieving overall success.- Managed LMS migration for 3 000+ users, resulting in enhanced functionality and uninterrupted learning experience.- Directed instructional design company-wide strategy to enhance learning initiatives.- Led a team of instructional designers in developing tailored interventions to address organizational gaps.- Executed successful onboarding strategies for external users in the LMS, increasing partner engagement by 20%.

Dnipropetrovsk Region, Ukraine

- Designed and facilitated training and development sessions, interactive meetings, and a variety of solutions via multiple modalities to diverse audiences.- Developed specific evaluation and assessment tools to measure impact, including business results, ROI, enhanced talent pipeline, and improved behaviours clearly demonstrated.- Provided expertise to monitor and review end-to-end learning and development core processes to ensure effective implementation and identify continuous improvement and optimization opportunities across the learning and development Department.- Managed relationships with external vendors to design and implement high-value training events.- Analyzed performance gaps and recommend solutions to close gaps related to knowledge, skills, and behaviour.- Evaluated the effectiveness and impact of L&D programs in terms of improvements in KPIs or metrics.- Acted as a mediator to answer the queries from management about L&D solutions and practices.- Provided feedback and coaching to trainers to help them work on their assigned tasks, achieve their KPIs, and implemented their development plans. Developed and implemented more than 30 learning curriculum and programs for enhancing quality and efficiency of personnel's work.Implemented adaption program for personnel which helped to improve the quality of providing service by 10%.

Dnipropetrovsk Region, Ukraine

- Developed training curriculums and materials: classroom and field training, testing, pass/fail criteria, and certification;- Developed, supported and performed online learning materials: calibration sessions, webinars, video lessons in order to provide a high level of knowledge and compliance job-specific procedures;- Co-ordinated with diverse Bank Departments and coaches to implement training solutions in all levels of Call Centre.Built automation process of the evaluation of knowledge level of employees which lead to cost reduction by 15%.

Dnipropetrovsk, Ukraine

- Provided excellent client service during selling services and products of the bank- Increased revenue of the company by being extremely efficient in sales using diverse of techniques- Awarded Employee of the quarter in 2015 for being customer focused.

Master'S Degree, Project Management

Bachelor'S Degree, Business Administration And Management, General