Project domain: Affiliate- and SEO-marketing.Tools used: pgAdmin 4 (PostgreSQL), Postman (REST API), Google Analytics, Google Tag Manager, Google Search Console, Ahrefs, Notion, Jira, Trello.Responsibilities:-Managing a remote team of 5-7 members.-Building a roadmap compliant with strategic goals.-Business requirements gathering, writing specifications, setting priorities.-Project staffing (designers, content moderators, software engineers), onboarding and mentorship.-Acceptance testing.-Operations management, crafting SOPs (Standard Operations Process).-Content creation: blog posts, entire content on the website, social media content.-Business emailing.-Wireframing and prototyping in Figma.-Competitors analysis.-A/B testing.-User experience analysis.-Setting up marketing email campaigns.

I participated in the company's Agile transformation, following the Scaled Agile Framework. My contributions included:-Conducting audits of ongoing and delayed projects to reduce unnecessary expenses and reallocate resources.-Creating a Project Portfolio and establishing procedures for regular updates to ensure alignment with strategic goals.-Implementing task estimation and time tracking rules as part of development planning activities. This allowed for a better understanding of team members' work distribution across projects and provided data for future planning.For the Reporting System:-Designing a Reporting System that included a list of reports, their required formats, responsible persons, and frequency.-Setting up a dashboard integrated with the task tracking system (JIRA) to enable stakeholders to monitor project statuses in real-time.In terms of mentoring:-Advising junior project managers and delivering lectures and presentations to other departments to ensure a clear understanding of project roles and responsibilities.-Organizing training and certification (Certified SAFe Agilist) for 22 key leaders involved in the Agile transformation.-Maintaining the Project Management Knowledgebase.-Providing guidance to colleagues on developing custom workflows and automating processes within the JIRA task tracking system.Regarding Corporate Policies and Procedures:-Developing the Project Management Corporate Policy based on the Scaled Agile Framework.-Creating a Meetings Policy that outlined all cross-departmental meetings, required participants, meeting moderators, meeting agenda formats, and minutes.-Conducting audits of business processes and documenting their descriptions and guidelines.

In this role, I worked on a video advertising platform (SaaS solution) managing a team of 15 members, including Junior Project Managers.Key Information:-Led projects for video player development, video monetization plugin for WordPress, and content delivery.-Managed 5 project teams with 2 to 5 members each.-Organized development workflows in Jira tracking system.-Conducted cross-project development planning and tracking.-Measured team performance and optimized it.-Performed employees' performance evaluations.-Negotiated with video content providers and coordinated integration.-Communicated with stakeholders to gather requirements and prioritize business value.-Ensured effective interaction among project stakeholders.-Created project roadmaps, wireframes, and prototypes.-Maintained up-to-date project records in Jira and Confluence.-Prepared project status reports.-Managed bugs and coordinated with Support Department.-Organized and facilitated project status meetings.-Conducted Scrum meetings: product backlog review, sprint planning, daily stand-up, sprint review (demo), sprint retrospective.-Addressed complex team situations and took actions to resolve conflicts and communication issues.

Responsibilities:-Assisted in the development and submission of a mobile application for account management on the platform.-Managed a team of 10 members, including designers, developers, and QA engineers.-Communicated with stakeholders to gather requirements and define development priorities.-Maintained project documentation in Jira and Confluence and organized project status dashboards.-Conducted Scrum meetings, including backlog reviews, sprint planning, and retrospectives.-Led website design projects, from gathering initial requirements to finalizing designs with customers.-Coordinated the development of marketing creatives for trade shows and regular marketing activities.-Streamlined requirements gathering, change management, and approval processes.-Developed a standard for design tasks to enhance efficiency and clarity.

Professional Summary:-Guided customers through various systems and platforms, ensuring a seamless onboarding experience. -With a strong focus on customer satisfaction, I have assisted clients in every step of the process, from domain name selection to website launch on the SaaS platform.-Provided extensive support to customers, helping them integrate APIs, set up affiliate systems, and connect billing processors. -Collaborating closely with development teams, I have effectively managed task assignments, tracked progress, and prioritized feature implementation. -Proactively monitoring traffic statistics, I have anticipated and addressed potential issues before they impact customers.-Regularly following up with clients, I have ensured their ongoing satisfaction and provided updates on new features and services.

Responsibilities:- Managed requirements and directly communicated with customers to ensure their needs were met.- Effectively managed customer expectations and provided regular reporting on project progress.- Initiated and led new projects, including briefing, budgeting, staffing, process and communication establishment, and requirements and change management.- Led projects throughout their entire lifecycle, including requirements management, planning, design, development, QA, release, and post-production support.- Managed distributed teams, ensuring effective collaboration and coordination.- Led a marketing and media buying project, negotiating partnerships with ad spot owners and implementing various affiliate programs.- Tracked and analyzed the efficiency of ad campaigns using NATS and Google Analytics, providing comprehensive reporting on results.- Assumed recruitment and HR management responsibilities, updating job requirements and descriptions, implementing recruiting and interviewing programs, and onboarding new employees.- Maintained records related to employee time off, including vacations, sick leaves, and day offs.

Responsibilities:- Reached out customers, ensured they are satisfied with the service, provided assistance, if needed.- Searched for new leads, converted them into customers, performed direct email advertising and cold calls.- Searched for and negotiated with ad spots` owners (printed catalogues, web services etc.) for company promotion.- Invented ad campaigns and promo tools to attract new customers, calculated ad campaigns budget, tracked and analyzed results.- Maintained records and reports.