Responded in real time to leads coming through marketing campaigns or salesforce CRM systemEmailed and called prospects to understand and build their interest in our serviceLed the management and qualification process in salesforce to qualify leads and prevent fraudEnsured that all community and office activities complied with all state and local regulationsAdministered contract management with community vendorsProcessed payables, ensured timely submission of… Show more Responded in real time to leads coming through marketing campaigns or salesforce CRM systemEmailed and called prospects to understand and build their interest in our serviceLed the management and qualification process in salesforce to qualify leads and prevent fraudEnsured that all community and office activities complied with all state and local regulationsAdministered contract management with community vendorsProcessed payables, ensured timely submission of invoicesResearched issues and partner with accounting for resolution on discrepanciesPrepared, tracked, and renewed yearly lease agreements with residents ensuring accurate projection of revenueManaged an AR portfolio of $1 billion by invoicing residents, posting/collecting payments, setting up EFTs and tracking non-routine and miscellaneous services requiring billing entriesLed weekly operational meetings helping problem solve outstanding/unexpected issues in an efficient matter as well as in-service trainings and educational programs such as new associate orientationPartnered with Executive Director to monitor community financial reports and budgets, research, and report on variances, and support other directors in managing expensesServed as the on-site HR specialist for associates while managing associate records, benefits, leaves of absence, completing payroll for over 200 associates, monitoring punch details, approving entries, updating records as needed, and performing other HR related functionsPerformed and kept record of associate performance improvement plans, terminations, and completion of all screening, hiring, and onboarding of new associatesCoached, motivated and led an energetic, welcoming concierge team of 12 associates while holding associates accountable for meeting all mission, quality, safety, and other performance standardsEnsured that all associates had the necessary tools to succeed and perform their jobs Show less

Continuously created functional strategies and specific objectives to support the functionalinfrastructureProvided operational and administrative support to other departmentsMaintained strong relations with cross-functional teams to drive solutions and additional salessupportPartnered with operations to create week out staffing schedule with daily updatesAnalyzed current staffing levels vs. projected workload to determine correct FT/PT staffing ratios in order to… Show more Continuously created functional strategies and specific objectives to support the functionalinfrastructureProvided operational and administrative support to other departmentsMaintained strong relations with cross-functional teams to drive solutions and additional salessupportPartnered with operations to create week out staffing schedule with daily updatesAnalyzed current staffing levels vs. projected workload to determine correct FT/PT staffing ratios in order to maximize productivity and salesCommunicated and engaged proficiently with all levels of associates, business customers, sales and cross-functional partnerships for in-depth problem solvingReviewed, maintained and provided information for expense controls and assisted with seasonal/annual budget planningMonitored and reviewed monthly expenditures vs. budget and provided meaningful variance analysis as directedAssisted in closing process to ensure timely and accurate booking of expense and allocationsPartnered with HR to provide staffing recommendations, conduct/set up new associate orientations and hiring events Maintained learning matrix-cross training spreadsheet Show less

Responsible for a portfolio with an outstanding insurance AR of 4M+ monthlySupported financial team in collection efforts, negotiating payer rates and contractsEstablished processes and procedures to audit monthly deposits and ensure accurate accounting principlesProactively ensured all billing is completed no later than second business day of the same monthDecreased time spent on manual billing from seven days to one day through development of database… Show more Responsible for a portfolio with an outstanding insurance AR of 4M+ monthlySupported financial team in collection efforts, negotiating payer rates and contractsEstablished processes and procedures to audit monthly deposits and ensure accurate accounting principlesProactively ensured all billing is completed no later than second business day of the same monthDecreased time spent on manual billing from seven days to one day through development of database processExhibited a hands-on management style in the development and implementation of new practice management systemsManaged EDI claim submission, contracting accept/reject from clearinghouse and carriers, insurance and patient remittancesCoached employees on collections process best practices to increase efficiency and ensure regulatory payer compliances Show less

Evaluated and increased accounts financial applications while analyzing the volume of outstanding collections.Assisted, created and redesigned existing project plans to increase current account inflows. Analyzed and managed aged trial balances while reviewing billing processes to ensure proper enhancement of cash flow within established days of sales outstanding. Worked on month end close, conducted reconciliations and ensured that credits were issued for valid charge… Show more Evaluated and increased accounts financial applications while analyzing the volume of outstanding collections.Assisted, created and redesigned existing project plans to increase current account inflows. Analyzed and managed aged trial balances while reviewing billing processes to ensure proper enhancement of cash flow within established days of sales outstanding. Worked on month end close, conducted reconciliations and ensured that credits were issued for valid charge backs while reassuring that accurate follow up was completed on all claims from initial billing through final resolution. Managed a staff of 15 team members and all unexpected billing discrepancies and leadership of daily operations. Served as a support specialist among a variety of different projects and workloads when needed. Show less

Coordinated and monitored event timeliness and deadlines. Facilitated regular communication between vendors and sponsors while creating different event packages for them to choose from. Maintained a prominent presence at each event including set-up and hosting duties. Collaborated with broker in order to create a master meeting schedule within a calendar tool as required providing input based on timing of resets and real estate event schedules. Demonstrated a… Show more Coordinated and monitored event timeliness and deadlines. Facilitated regular communication between vendors and sponsors while creating different event packages for them to choose from. Maintained a prominent presence at each event including set-up and hosting duties. Collaborated with broker in order to create a master meeting schedule within a calendar tool as required providing input based on timing of resets and real estate event schedules. Demonstrated a high level of organization which included the management of inventory of tables, chairs, and other items. Helped develop budgets and analyze cost/profit values in order to determine best practices. Show less

Managed a 3.5 million portfolio of 900+ accounts and met monthly revenue goal of over $45 million as a whole. Identified billing errors and followed up on payment errors, low reimbursement, denials, appeals, and retractions while helping manage and delegate assignments among a team of eight.Made over 70 collection calls per day, and handled 10 collection calls that involved heavy negotiation.

Obtained all necessary documents, coverage, benefits, eligibility, and authorizations to maintain ongoing statistical and analytical support to business units in support of sales initiatives. Primary advocate accountable for clean receivables and updated business sales account information.

Assisted with managing the daily operations and functions of this multi-service provider office. Received extensive exposure on various healthcare management principles and revenue maximization practices.