Arena Manager
Shantou, Guangdong, China
Prepared STU Sports Park for opening and managed venue operations. Areas covered are functionality advisory, construction handover, operational planning, recruitment, booking, sales, and event management.- Advised ownership on design issues from an operations standpoint ranging from event electric to grid loading capacity, etc., saving over 3 million CNY of construction budget.- Managed special projects with a total of 55 million CNY budget during construction and supervised project phases from feasibility analysis, tendering, installation and integration, and testing and commissioning, etc.- Formulated an operations strategy that balanced education and commercial needs, reducing over 5 million CNY of loss in 24 months.- Oversaw booking, rental negotiations, pricing strategy, and client relations with a result of 50% YoY event growth.- Established crucial local government relations, which helped reduce 5 million CNY in import tariff and shorten the time in obtaining the Venue Fire Permit to 20 days.- Supervised 90 event staff members in providing guest services for the general public, VIP, media, and acts.- Established in-house ticketing solution and standard service procedures for college events.