• Monitor ticket support queue (JIRA) to resolve IT issues for both internal employees and clients.• Deploy servers to AWS using automation scripts(CloudFormation and PowerShell).• Work with various AWS services such as EC2, S3, VPC, EDR, Lambda and AppStream.• Perform routine maintenance tasks such as patching for client servers, including occasional after-hours or weekend activities.• Assist new employees with onboarding including AD account creation, Microsoft 365 and MFA setup via Azure Entra ID.• Work with virtualization technology such as Hyper-V and make sure replications are healthy among physical hosts.• Work with various Disaster Recovery technologies such as Failover Cluster and AWS Elastic Disaster Recovery to ensure minimal downtime for production servers.• Purchase and configure employee workstations (both laptops and desktops), including install custom OS, expand RAM/Hard drive.

• Prioritized and solved service tickets from both customers and employees in ServiceNow • Investigated technical problems, identified root cause, and provide solutions• Installed, maintained, and troubleshoot network (TCP/IP/LAN/WAN) and PC hardware• Configured and troubleshoot various OS (Windows 7&10,macOS, Windows Server 2016) • Installed and troubleshoot major software (Microsoft and Adobe) and web browsers• Administered and maintained Office 365 SaaS, SharePoint, and Exchange for employees • Managed Windows Server AD and Organizational Units• Developed and maintained end-user documentation and contributed to knowledge base