- Direct sales with customer-focused experience personalized for authenticity and positive outcomes. - Conduct one-on-one consultations and provide an individually designed health coaching plan and organic plant-based meal plans. - Create weekly menus while meeting the needs of each client's dietary restrictions and preferences for the best possible health outcome.- Prepare high quality gluten-free, organic, and seasonal plant-based meals for families and working professionals.- Cater healthy plant-based foods for intimate dinner parties, business events, and social gatherings. - Hold experiential wellness events which includes dancing, breathwork, sound healing, yoga, circling, and more.

- Audited highly-sensitive medical and legal documents for claims processing and - Analyzed complex information obtained from all parties involved taking recorded statements and property damage with injuries.- Followed up with all parties necessary in a timely manner to progress the claim and meet deadlines for claims leading to high-stake litigations.- Contacted insurers, claimants, doctors offices, attorneys, adjusters, witnesses, and police to collect data through investigation for determination of liability.

• Spearheaded all PR and Marketing related tasks and projects of various magnitudes; executed annual marketing strategies, analyzed user data, surveyed for employee feedback, managed and developed the front and back-end of the website with the Software development team in the Philippines using various project management platforms, project manager for annual photo-shoots and wellness events, maintaining an outstanding relationship with stakeholders and partner companies, and managing all social media platforms relevant in the modern-day trend.• Published monthly newsletters to a listing of approximately 16,000 active members using Mailchimp, which boosted sales and rapport with its relevant stories and program promotions. • Optimized internal communication delivery practices while translating from Korean to English, reviewed, analyzed, and revised daily internal communication to enhance employee engagement and reduce resistance to fluctuation of business objectives with the HR Manager and the Director of Operations. • Directed writing, editing, art, photographs, layout and production for publication projects in creating new print and web materials for national-level monthly promotions consistently meeting deadlines without fail producing event banners, flyers, handouts, rack cards, signs, posters, and center brochure designs for over 100+ locations.• Performed HR duties under the HR Manager and the HR administrator; reviewed and revised Employee handbook, created user training videos for new HR platforms for Managers and employees, reviewed important federal updates and changes with the healthcare policies, worked closely with the Legal department for case-by-case issues and to remain compliant, composed and pushed out numerous internal communication for updates, hired new brokers and maintained an excellent relationship, facilitating meetings, and drive decisions.

• Performed at the highest level in the division troubleshooting software issues and highly sensitive medical records remotely over the phone, and using screen-share technology to assist healthcare providers, pharmacists, and EMR/EHR partners nation-wide while providing world-class customer service.• Provide product training for retail clients such as healthcare providers, colleagues, and Technical Support Representatives from other EMR/EHR partners while staying HIPAA compliant.• Assist other technical departments in enhancement issues and resolving bugs in the system.• Created and maintained excellent relationship with customers, team members, and other departments within the company.• Constantly learn new and existing features of DrFirst products and services to upkeep knowledge base, and carry out database clean-up projects as necessary.

• Execute variety of projects such as full-scale active directory update, renovation project planning, and event planning for company parties.• Perform administrative duties at the Mesa, Arizona office in coordination with the Rockville, Maryland corporate office – weekly security system reports for HIPAA compliance, process I-9 via E-verification, drug screen and background check registrations, conduct New Hire Orientation, calls for reference checks, and other on-boarding related duties.• Liaison to vendors, contractors, and customers, communicating via email, phone, and in-person. • Contributed to recruitment efforts in filling positions such as software engineers and product manager.

• Design and implement plan of action for new perspectives in health and wellness.• Integrate behavioral and mental health disciplines to enhance methods of service.• Shadow Case Managers across several location during intakes to learn processes and services.• Create flyers and pamphlets for mental and behavioral health for clients to take home. • Research Wellness Interventions and topics for children and adults.

• Processed internal claims for property damage and inventory incidents for corporate insurance department under the Compliance Manager.• Record payments and managed detailing paid and unpaid invoice and other account receivable activity in Excel/Access.• Collect on accounts by sending bill reminders and communicating with vendors via phone, email, fax, or mail. • Reconciled with third party insurance companies and recovered ~85% of losses in cash value in 2013.• Generate quarterly and annual internal claims reports consisting of incident details, profit/loss, and open claims.• Produce HIPAA compliance training materials via Articulate Studio software program.

• Assisted in administrating the Wellness program and coordinate annual ALS 5K Walk/Run with the Benefits Department as a team member.• Executed projects involving instructional design such as creating annual Benefits manuals for 2012 and 2013, health and wellness newsletters, and other print and web documents for internal communication.• Revamped the departmental pages on the SharePoint platform, and mentored other employees on introduction to SharePoint and designing wiki pages. • Assisted in applying for an award for outstanding wellness initiative at the workplace in 2013 by the Wellness Council of Arizona, and was also recognized by the Phoenix Business Journal for as one of Valley’s 2013 Healthiest Employer.