Yusra L. Email & Phone Number

Actively enhancing my skills in ethical penetration testing and network analysis through the TryHackMe platform. This involves:Penetration Testing: Learning techniques to identify and exploit vulnerabilities in systems, understanding various attack vectors, and practicing real-world scenarios to improve my offensive security skills.Network Analysis: Gaining expertise in analyzing network traffic, identifying anomalies, and understanding network protocols to ensure robust network security.Security Tools: Utilizing tools such as Nmap, Burp Suite, Wireshark, and Metasploit for scanning, exploiting, and analyzing systems.

United States

Provide comprehensive Desktop Support services to government users, addressing IT incidents and requests escalated from Tier 1, exceeding Service Level AgreementsInterface with customers both in-office and remotely to create and manage tickets, ensuring clear communication and timely resolution of issues to foster strong client relationshipsMaintain work logs and cultivate enduring customer relationships from incident reporting through resolution, resulting in a 95% customer satisfaction rating, reflecting dedication to service excellenceManage AV setups and event coordination, conduct troubleshooting for Global Protect VPN, and leverageMicrosoft Azure for account administration along with Active Directory and Azure synchronizationDemonstrate expertise in PC hardware, networking, and a comprehensive understanding of Windows 7, 10, and 11, as well as Office 2010+, ensuring optimal operation of organizational systemsDeploy hardware and software solutions, including the complex process of imaging computers using PXE boot, ensuring standardized configurations and operational efficiency across all deployed assets Assist in asset management, SOP creation, and strict adherence to client policies and procedures, ensuring compliance and organizational effectivenessSupport Tier 1 queues by evaluating and configuring PIV card mappings, VoIP accounts using Cisco UnifiedCommunications Manager, and manage YubiKey credentials via Versasec to enhance security and efficiency

Provided technological support to faculty, staff, and students in offices, classrooms, and computer labsConfigured, installed and troubleshooted PC systems, including Windows and MacOS operating systems, software applications, and peripheral devicesInstalled and arranged audiovisual equipment for live events, including microphones, sound systems, video screens, projectors, and lighting fixtures.Collaborated with clients and event organizers to understand their technical requirements and provided recommendations on the best audiovisual solutionsContributed excellent customer service and communication, explaining technical issues and solutions in a clear and understandable manner

Delivered exceptional customer service and sales support, with a proven track record of establishing customer loyalty and achieving revenue targets through enhanced satisfaction levelsDemonstrated an ability to adequately answer questions regarding products and provide insights into product features or adaptations to meet customers' specific needsCollaborated effectively with team members, diffused tense situations, and communicated product knowledge to customers from various backgrounds and culturesDrove sales productivity by engaging customers, making product recommendations, and leveraging add-on sales techniques to enhance product mixes and increase revenuesGreeted customers and offered personalized product recommendations based on their needs, resulting in a 10% increase in sales revenue

Bachelor Of Science, Cybersecurity And Information Assurance, Cybersecurity Focused

Giac Security Essentials (Gsec)

Possess extensive knowledge and experience in access control, endpoint security, and incident handling. Knowledgeable in securing.

Associate'S Degree In Information Technology, Cybersecurity