Yusuf Dossa Email & Phone Number

Mumbai, Maharashtra, India

Investigated and resolved complaints regarding food quality & services resulted 60% more customers engagement .Hired, trained, and coached 50+ staff members on customer service skills, food and beverage knowledge, and COVID-19 safety standards in preparation for the April 2020 restaurant grand openingReduced variable costs by 7% through tighter controls on overtime expenditures and inventory waste.Engaging and managing internal & external expectations by building strong customer… Show more Investigated and resolved complaints regarding food quality & services resulted 60% more customers engagement .Hired, trained, and coached 50+ staff members on customer service skills, food and beverage knowledge, and COVID-19 safety standards in preparation for the April 2020 restaurant grand openingReduced variable costs by 7% through tighter controls on overtime expenditures and inventory waste.Engaging and managing internal & external expectations by building strong customer relationships. Communicating the issues, conducting reviews & meetings also leading in cross functional restaurant assignments. Show less

Mumbai Metropolitan Region

Monitor food preparation methods, portion sizes, and presentation of food to ensure its up to the standard. Supervised compliances with health and fire regulations regarding food preparation and serving, and building maintenance of dining facilities.Increased customer engagement on company social media accounts by 20% through interactive promotions and contests. Coordinated assignments of cooking to implement economical use of food and timely preparation. Monitored budgets and… Show more Monitor food preparation methods, portion sizes, and presentation of food to ensure its up to the standard. Supervised compliances with health and fire regulations regarding food preparation and serving, and building maintenance of dining facilities.Increased customer engagement on company social media accounts by 20% through interactive promotions and contests. Coordinated assignments of cooking to implement economical use of food and timely preparation. Monitored budgets and payroll records furthermore reviewed financial transactions to ensure that expenditures are authorized and budgeted. Show less

Mumbai, Maharashtra, India

Implemented a revised inventory system focused on storage conditions and ordering techniques resulting in a 6% decrease in losses created by food waste.Provide superior service to all customers at all times, while following the restaurant etiquette guidelines.