Technical Programs Lead - Solutions & Services
Led cross-functional initiatives affecting the Support, Services and Solutions teams; from strategy, conception and design through implementation, measurement and continuous improvement. Some of these include:* Helmed the Go-to-Market and Product tracks during the due diligence preceding Bizzabo's acquisition of Klik; and served as the functional expert of the PMI's leadership taskforce.* Established the Customer Engineering Group - dedicated product development teams that in stead of following the company's main roadmap guidelines were oriented to objectives defined by the GTM organization such as tactical deal closings and reducing cost to serve. For each team's objective I defined the end to end process from intake and prioritization to release, and led the ongoing collaborations between GTM and Product resulting in timely and impactful deliveries.* Introduced a framework for product feedback collection and qualification at scale.* Built knowledge transfer frameworks as team expanded and transformed, such as the introduction of tiering to the support organization and the official split of Solutions into Pre- and Post- sales teams.