Yuval Yaar Email & Phone Number

* Contributed to strategic product meetings influencing product goals, direction, and high-level requirements based on customer needs. * Conducted quarterly business reviews offering strategic recommendations and high level requirements while actively contributing to roadmap prioritization. * Facilitated meetings with design partners to present mockups and gather valuable feedback.* Fostered close collaboration with cross-functional teams (product, R&D, QA, and support) in an agile manner, developing both external and internal processes for feature releases and bug treatment policies.* Led a global team of 5 Customer Success Managers, each overseeing a $1.5 million portfolio, ensuring outstanding customer satisfaction and success throughout the entire customer lifecycle. Took the lead in troubleshooting and resolution. * Cultivated relationships with numerous Tier 1 international clients, delivering exceptional service that contributed to high customer retention rates (over 110%) and achieving a CSAT score exceeding 90%. * Designed and implemented an efficient onboarding, recruitment, and training process for both the US-based and Israeli customer success teams. The result was an enhancement in team performance and positive customer outcomes.* Established and executed a comprehensive product onboarding and training process for diverse organizational departments, including Product, R&D, Support, Marketing, and Sales.

• Manage a portfolio of 40+ global accounts including enterprise-level customers. Responsible for customer's successful product adoption throughout the entire lifecycle and for optimizing customer health, growth, and satisfaction.• Initiated and executed a Product <> CS process and relationship. Worked closely with the VP of product to build a process for communicating customer needs, prioritizing, and developing features.• Regularly engage with C-level executives, create success plans, and provide strategic advice to achieve customer’s business goals and build strong relationships.• Collaborate with Product and Engineering teams, using data-driven insights and customer feedback, to shape new features and product roadmap.• Oversaw Proof of Concept (POC) processes, pre and post-sales, customizing them to address specific customer needs and successfully securing new business and long-term partnerships.

Simultaneous management of financial statements of several customers- Data analysis, revenue, and commission recognition, financial statement, SOX audit, and tax reports while leading a team, providing customer service to the finance department and C levels.

Israel

A classified field role that required professionalism, responsibility, thoroughness, a systematical view, and work under pressure and devotion.

Product Experts, Product Management

Poma Course, Product Operations Management

An immersive bootcamp which provides the tools, knowledge, terminology, and methodology of the High tech industry. The course teaches.

Business Management & Accounting B.A, Accounting And Business/Management