Yvette Arias Email and Phone Number
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I am a seasoned business professional with 25+ years of business development and cross-functional team leadership experience in various sectors. Recognized for demonstrating a natural aptitude for cultivating strategic relationships, as well as for spearheading key opportunities and providing effective and dynamic leadership. Professional focal points include customer service management, cross-functional team leadership, account management, opportunity development, stakeholder engagement, sales management, revenue generation, staff training and development, process optimization, issue resolution, business/success coaching, brand development, performance assessment, quality assurance, market expansion, and project management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as business acumen, continuous improvement, relationship management and resource management to support efficiency and maximum returns. Currently, I am the Manager – Reservations with Norwegian Cruise Line Holdings Ltd. Under my leadership, I maximize reservations by identifying and integrating innovative, cutting-edge strategies. I also assess market strategies and trends in order to ensure optimal solutions. In addition, I liaise with senior leadership, stakeholders, and cross-functional teams to ensure the company’s reservations support structure is driving the business forward with minimal expenditures. Colleagues describe me as a progressive, driven, down-to-earth, innovation and leadership expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.
Aim
View- Website:
- aimwithaim.com
- Employees:
- 6
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AimMiami, Florida, United States
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Contact Center DirectorPapa Jun 2022 - Jan 2024Miami, Florida, Us -
Customer Experience ManagerPapa Nov 2021 - Jul 2022Miami, Florida, Us
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Business Coach/Success CoachYoung Living Essential Oils Oct 2014 - Nov 2021Lehi, Utah, Us* Foster positive, trust-based relationships with clients, partners, and teams while utilizing in-depth knowledge of entrepreneurship. * Utilize online and offline marketing strategies to support customer acquisition and retention. * Train and coach individuals and teams in the areas of personal growth, productivity, vision/goal setting, time management, and living a high-quality life. * Increased the team to 255+ team members since beginning with the company in 2014. * Serve as both a business/success coach and a wellness coach. * Play a key role in driving continuous monthly sales production growth of 400%+. * Generated $11K in production during one of the most difficult months for company sales and achieved Silver Status. * Received on-stage recognition and a leadership trip for achieving the Silver position and contributed to the achievement of $35K in monthly sales in beginning in January 2017. -
Manager, ReservationsNorwegian Cruise Line Holdings Ltd. Jun 2018 - Feb 2021Miami, Fl, Us* Promoted within two months to direct and oversee Reservations, Groups, Group Special Assignment and the Group Management department. * Ensure consistent and maximum performance of the leadership and front-line reservations team. * Administer onsite and virtual teams including team members, lead agents, and 20 supervisors; oversee all aspects of multi-location call center operations receiving more than 2.5MM calls annually, including performance metrics, KPI, training and development for 400+ staff members, and continuous improvement to drive sales and performance. * Boosted retention by 41% while reducing paid downtime by 95% and occupancy rate by 30% as a direct result of implementing new benchmarks. * 8Surpassed call center quality assurance metric goal of 90% in 2019. * Drove the largest growth in company history, resulting in hiring new reservation representatives and 12 supervisors as well as launching a virtual training initiative to expand the team across five states and welcome 90+ new hires per month in just 10 months during 2019, which included driving the recruitment effort, training and on-boarding new hires into production; launched the company’s first completely virtual program, including interviewing, hired, and training virtually across six states. * Hire staff for Guest Services, Group Partner Services, Group Special Assignment Desk, and Reduced Rate teams. -
Senior Manager Customer CareAmerican Airlines Oct 2015 - Jun 2018Dallas-Fort Worth, Texas, Us* Provided dynamic leadership to a talented team of home-based agents tasked with delivering outstanding customer care to boost revenue and satisfaction. * Drove the achievement of contact center performance goals regarding customer satisfaction, call quality, and productivity by coaching, mentoring, and training employees. * Reviewed and assessed employee performance through call observations, complaints, compliments, and customer experiences and provided constructive feedback to ensure optimal quality. * Cultivated a high-performance culture aimed at achieving and exceeding KPIs. * Leveraged strong interpersonal and communication skills to effectively inform staff members of business decisions and follow up to ensure understanding. * Drafted innovative performance plans and provided constructive coaching to foster employee development, drive operational efficiency, and prepare team members for growth opportunities. * Spearheaded the development of new initiatives, programs, products, systems, automation enhancements, sales techniques, and more in close collaboration with internal teams, including training, marketing, and operations. -
Customer Service RepresentativeAmerican Airlines Oct 2014 - Oct 2015Dallas-Fort Worth, Texas, Us* Responded to incoming calls in order to provide effective solutions to travel-related customer issues in a timely and professional manner. * Conveyed schedule, fare, and flight information to customers while applying sales techniques and adhering to all company guidelines, standards, and best practices. * Succeeded in maintaining an annual average of 105% ATT to goal, 100% AHT to goal, and an AWT of 0 in a fast-paced environment with high call volumes. * Achieved 171.2% AHT to goal, earning the rank as #1 on the team and #50 in all of SERO. * Tasked with aiding in Raised Hand Assist and helping struggling team members through one-on-one role playing as needed.
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Senior Account ManagerCosta Farms Feb 2006 - Jun 2012Miami, Florida, Us* Oversaw foliage sales across Walmart Canada garden centers spanning 325 stores, one of the largest foliage growers with revenues of $250M+. * Accomplished a forecasted $11M in revenue for 2011 despite an economic downturn. * Received two additional fine lines representing $2M in annual sales as primary vendor. * Generated $1M in sales in May 2010 and a projected $1.5M in May 2011 by developing and implementing a highly successful blooming program. * Achieved an 18% increase in sales in 2010 with a 46% decrease in markdowns. * Outperformed 2008 orchid sales goals, resulting in 90% sell-through, $182K+ in retail sales, 45% markup, and 43% maintain margin. * Drove sales in ‘07, directly achieving $530K+ in sales, 51% initial margin, 43% maintain margin, and 16% markdown. * Incorporated a key Christmas pine project resulting in 95% sell-through, $645K in sales, 4% markdown to sales, and a 52% increase compared to 2006%. * Persuaded buyers to accept pine trees for sale, resulting in 100% sell-through, $300K in sales, and 11% markdown. * Accomplished 86% sell-through and 7% markdown to sales while leading a new cacti campaign. * Finished 2006 with 16% in markdowns, and $5.5M in total sales. -
Senior Account ManagerAssurant 2002 - 2006Atlanta, Georgia, Us* Coordinated and oversaw outbound telemarketing operations for high-level corporate clients, including Chase Manhattan Bank, Federated Department Stores, Bank One, Compu Credit, Wells Fargo, and First USA. * Created and established direct dialing strategies and scripts for five vendors with locations in the United States, India, Manila, and the Dominican Republic. * Directed the performance of five account managers; maintained responsibility for monitoring and forecasting sales. * Streamlined operations by instituting audit controls aimed at facilitating proper telemarketing training processes.
Yvette Arias Skills
Yvette Arias Education Details
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East Carolina UniversityGeneral
Frequently Asked Questions about Yvette Arias
What company does Yvette Arias work for?
Yvette Arias works for Aim
What is Yvette Arias's role at the current company?
Yvette Arias's current role is Director, Contact Center at Papa.
What is Yvette Arias's email address?
Yvette Arias's email address is yv****@****apa.com
What schools did Yvette Arias attend?
Yvette Arias attended East Carolina University.
What are some of Yvette Arias's interests?
Yvette Arias has interest in Kids, Cooking, Electronics, Outdoors, Shooting, Reading, Gourmet Cooking, Sports, Music, Movies.
What skills is Yvette Arias known for?
Yvette Arias has skills like Business Development, Goal Setting Life Coach Certified, Leadership Management, Operations/program Implementation, Talet Management/team Building, Professional Life Coach, Sales, Customer And Vendor Relations, Management Staff/leadership Development, Strategic Partnership Building.
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