Yvette Brooks, Mba Email & Phone Number

Greensboro, Nc, Us

Greensboro, North Carolina, United States

Greensboro, North Carolina, United States

Greensboro, North Carolina, United States

Client Success Management • Manage high-profile portfolio of client accounts average contract revenue of $1M+. • Develop and manage client portfolios. Overall accountability for the client experience and the successful execution of all contracted activities. • Onboard new clients to ensure clarity of roles, responsibilities, and process. • Maintain in-depth understanding of customers likes and dislikes regarding services as well as constraints within the client organization (e.g., security, etc.). • Manage stakeholders across 10 functional roles, including finance, program support, content design, and IT. Strategic Account Management • Scope, plan, schedule, and estimate resources based on program goals. • Set strategic direction for and execute large-scale complex projects (multi-cohort, global delivery). • Manage stakeholders’ communications (internal and external). • Ensure adherence to project plans and schedules, develop solutions to program problems. • Proactively assesses project risks and partners with teams to develop mitigation strategies.Talent Management • Responsible for the development and mentoring of staff. • Provides regular performance feedback.

Greensboro/Winston-Salem, North Carolina Area

Leads and manages all operational aspects of customized engagements for complex, large scale, global client initiatives ensuring flawless execution of CCL content. Engages as an equal member of the Client Account Team participating in the development of account strategies, delivery, and management of a customized engagement. Assumes lead client account team role beginning with contracting through all phases of execution: acts as primary client contact, successful delivery of content, quality, as well as managing risks, timelines, expectations, deliverables, and budget. Serves as the key integrator between all internal design and delivery systems and all operational systems.

Center For Creative Leadership

• Manage and direct Open Enrollment and Custom programs, including program logistics and other supportive functions • Analyze client assessments• Maintains program deliverables' including program schedules, status reports, communications and management plans and processes

• Completed Fastenal School of Business• Contact Fastenal current and perspective customers to generate sales and to set up meetings• Provide knowledge about product services to increase customer sales in assistance to General Manager goals

Center For Creative Leadership

• Compiled competitor profile information for the top executive education companies and Wrote four articles for CCLs internal newsletter, Outside In• Researched Social Media Networks and Edited June 2010 PACT report• Analyzed “Active Listening” focus group transcription to determine the effectiveness of the new product

Master Of Business Administration - Mba, Organizational Leadership, 4.0

Ba, Marketing, Information Systems Management

Activities and Societies: VP of Public Relations and VP of Alumni Relations for Psi Sigma Chapter of Alpha Kappa Psi Business Fraternity