Monitor and manage distributor credit accounts.•Analyze distributor credit accounts for delinquencies, or potential delinquencies, and initiate corrective measures.•Extract and analyze sales and credit information including: Dun & Bradstreet credit reports; PeopleSoft accounts payable and accounts receivable data; and Business Intelligence data mining.•Respond to customer inquiries related to invoice payments and the accurate completion of sales transactions.•Reduced collection time of overdue distributor accounts by over 50% by direct involvement.•Completed $200K initial merchandise order to help facilitate highly visible $4.0M sales order.

Liaison for _15__ state agencies to transition core financial programs to a shared services environment•Perform current state, business process analysis•Design future state business processes using LEAN methodologies•Lead transition to shared services by creating and executing detailed Project, Communication, and Testing Plans•Provide ongoing customer relationship support to resolve business process issues•Plan, coordinate and conduct quarterly customer relationship meetings

• Liaison for 15___ state agencies to transition core financial programs to a shared services environment• Perform current state, business process analysis• Design future state business processes using LEAN methodologies• Lead transition to shared services by creating and executing detailed Project, Communication, and Testing Plans• Provide ongoing customer relationship support to resolve business process issues• Plan, coordinate and conduct quarterly customer relationship meetings

Process accounts payable transactions.•Receive and validate vendor invoices.•Liaison between internal departments and vendors to resolve invoice billing issues.•Perform coding and data entry to process approximately 120 invoices per day for payment.•Initiate business process reengineering to streamline and automate manual business processes in order to obtain maximum efficiency.•Analyze vendor payment data and prepare trend analysis using MS Excel.

Provide project/engineering support activities for area technical managers and engineering staff. •Initiate process and equipment performance studies to identify the root cause of non-standard business processes or low performance equipment.•Extract reports (data mining) from Business Intelligence data repository and related engineering systems.•Review and analyze process or equipment performance data and engineering studies for accuracy and completeness.•Prepare detailed reports on the results of the data or process analysis.

Perform administrative and quality assurance duties.•Schedule meetings, draft MS PowerPoint presentations, and manage the calendars for division-level, senior management.•Manage and maintain office equipment and service contracts.•Arrange domestic and international travel itineraries.•Perform quality assurance at manufacturing facilities to ensure adherence to quality standards and to achieve optimal efficiency.

Conduct foreclosure reviews.•Extract appropriate foreclosure documents from various systems and internal departments.•Analyze 40 foreclosure cases and associated documentation to ensure compliance with Federal regulations.•Prepare reports on the results of the analysis and recommend/initiate corrective action.Yvette L. Brown (page 2) (614) 439-2883

Design, promote and execute special marketing programs to increase revenue.•Create business and process models for new marketing strategies.•Liaise with Information Technology staff to design, test, and implement applications to monitor and track marketing programs, including eCommerce/eCatalog website.•Extract and analyze data from PeopleSoft and Business Intelligence software to determine market demographics and to track success of the programs.•Analyze distributor and customer needs and implement a new marketing campaign that resulted in a 35% increase in new orders.•Coordinate and schedule 500 “mini” trade shows per year (domestic and international).•Design and develop marketing materials (pamphlets, price lists, posters, fliers, etc.) and capture product offering in the eCatalog.•Confirm that specialized eCommerce purchases have cleared and posted prior to confirmation of logistical arrangement of trade shows.•Manage logistical movement of vehicles and equipment between trade shows, and ensured compliance with Federal and State transportation regulations.•Research and resolve business process issues.•Instituted an innovative e-Fax procedure that resulted in more timely and accurate process of receiving in-bound sales.•Consolidated company customer database to reflect short range and long term financial performance and support sales planning.