- Assist FKC clinic staff with medication management tasks such as contacting patients, dialysis facilities, and other pharmacies regarding the accuracy and fulfillment of prescriptions for FKC patients.-Translate to Spanish speaking patients when necessary-Confirm that patient medication profiles are accurate-Ensures that patient prescription needs are met in a timely manner.-Communicate with registered dieticians, physicians or nurses to verify correct information about patient's prescription.-Regularly requests prescriptions and refills from dialysis clinic staff and physicians by telephone and follows up as necessary to ensure the timely receipt of new prescriptions.- Arrange dialysis clinic visits to meet with patients in regards to their medication- Act as a resource for the patient to address concerns and questions.-Update the appropriate software/tracking logs of patients to manage and record required information and data.- Maintains integrity of Protected Health Information (PHI).- Complies with all company and departmental required data collections and auditing activities.- Maintains current knowledge of the departmental program software and FKC’s clinical information systems.- Initiated trial for Western group Pilot Prescription Management Check-In- Travel to clinics locally and speak to patients about their Prescription Management Check-In- Communicate with patients at clinics about their medication management plan of care, along with introduction to Fresenius Rx pharmacy- Engage with patients the benefits of Fresenius Rx pharmacy and enroll them

● Interact with patients on inquiries with prescription claims, status of order or shipping location● Correspond with various telehealth partners to help troubleshoot patient orders● Courteously respond to telephone calls from customers/insurance/patients etc, routing them, if needed to the appropriate department● Type and edit patient scripts● Process claims or reverse claims through various insurance companies● Contact patients insurance for claim rejections or questions in regards to claim● Submit Prior Authorizations to patients insurance if needed● Communicate with internal and remote team via phone or chat to resolve patient inquiries● Follow HIPAA protocol while speaking with patients● Translate to Spanish speaking patients when necessary● Handle all of patients information through Pioneer RX system● Utilize and process patients information through Truepill dashboard system● Knowledgeable with Google docs platform● Familiar with Retool program● Disclose to patients beginning radiation treatment about Truepill's medication through manufacturer Stratpharma● Acquire payment information from patients with Equiscript accounts● Communicate with pharmacists questions in regards to patients scripts or profile.

· Responsible for receiving inquiries/complaints/suggestions from Business Leaders via web, phone, or e-mail, and providing accurate, appropriate and timely responses as well as making the appropriate adjustments to their accounts.· Research and resolve issues regarding discrepancies in account transactions, status of bonus adjustments and qualifications for various incentive programs and enters transactions to adjust these discrepancies accordingly.· Knowledgeable of all company products, incentive programs, P & R of Shaklee, Sales Plan, and other company programs.· Responds accurately, promptly and effectively to inquiries about Shaklee incentive programs, P & R of Shaklee, & bonus statements and special programs· Enters contacts, orders with payment, cash applications, resolves pending order problems and collects data for current issues· Researche qualifications regarding special programs Shaklee offers monthly or within a certain date

·Answer phone calls, internal company emails and customers’ emails in regards to customer product inquiries, billing questions, relay price quotes and process orders.· Coordinate with dispatch all deliveries and pick-ups for customers, according to customer needs to and from job sites, other branches, with attention to product availability, truck capacity, loading and unloading times, and distance.· Create billing and rental contracts for customer and ensure billing is up to date.· Locate inventory within the branch and other branch locations to ensure availability, make arrangements with internal trucks or outside haulers to move product with other branches or job sites to fulfill customer’s deliveries or pick-ups.

· Acquire incoming call from nationwide customers ready to schedule WS/PB/WE furniture deliveries or returns· Handle irate customers with professional demeanor· Follow up with emails on updates with orders, special requests from various departments, stores, managers, customers or warehouse· Responsible for Returns log report & obtaining return authorizations (RA#) for damage/defect pieces· Upload pictures on DTS website that are refused from customer due to damage/defect pieces and to research the motive

· Prepare billing paperwork, documents, work orders, billing reports, manifests, or shipping tickets, to route merchandise and for the delivery contractors· Dispatch deliveries & pickups for 25+ delivery team drivers ·Answering & directing in-bound multi-line phone system · Respond to, forward, and document multiple e-mails thru Microsoft Outlook· Handle stressful situations with professional demeanor between drivers and customers· Contact carrier representatives to rectify problems, such as damages, shortages, or repairs to merchandise.· Input information to idirect system data base & daily spreadsheet thru Microsoft Excel

Process customer transactions & payments through cash register * Exceeded knowledge of the jewelry assortments K-Mart has to offer * Multi-task & communicate through electronics, jewelry, & layaway departments when busy * Responsible for special order jewelry & confirming order through telephonecommunication * Take over department lead's deficient duties.