Yvonne Wright Email & Phone Number

Warkworth, Nz

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

• Oversee Technical Operations, Operational Compliance, Operations Helpdesk and Support functions. Salesforce development, Automation Capability, Switchboard call centre, Policy administration and payments for internal operations and external branch partners.• Program Management Office, Transformation, Change Management. Driving the company Ideas Forum; investigating and implementation of staff suggestions for continuous improvement.• Project Management, Lean and Scaled Agile practices, Continuous Improvement, Business Readiness, Business Analysis.• Programme Management of key strategic programmes including MS Teams, Telephony, Business site build and move, Transformation business programme, Salesforce, and Automation capability implementation. • Systems Performance Team – encompasses all system releases, updates, testing, implementation, incident management and decommissioning of business systems. Escalation of system incidents and rectification are a key responsibility of the team. Responsible for telephony and workplace technology.• Business Continuity Co-ordinator responsible for training of Managers, staff as well as co-ordination for all major events including Covid 19 response.

Auckland, New Zealand

Earthquake Manager duties continued and Business Solutions Project responsibilities additional to the role.Spearheaded business readiness for organisational transformation. Including implementation of new claims, policy, pricing and information systems

Auckland

Manage the Canterbury Earthquake Response Team for AA Insurance to settle claims.for our customers affected by the earthquakes.•Took ownership of building productive relationships with government agencies including the Earthquake Commission, other insurers and other external stakeholders •Mitigated reputational and financial risk through a strong service ethic to maintain an exceptional service reputation and a near perfect audit record.•Tasked with settling claims fairly and promptly resulting in an industry–leading response.

Auckland

Responsible for setting up and training a team of risk and compliance specialists to review all compliance across AA Insurance.•Built a new compliance framework across AA Insurance including reviewing all risks, controls, key indicators, and incident management. Providing training and coaching to all Managers on their risk profiles.•Worked with the Head of Risk and Compliance to ensure compliance with all legislation and to achieve Financial Advisers Status.

Auckland, New Zealand

•Managed the diverse operational requirements of 60+ branches, 45 mobile managers and the Migrant Banking unit with a total of over 650 staff and 300,000+ customers•Managed three teams to deliver fixed rate home loan rollovers, mortgage broker lending and home loan default first calls.•Responsible for key operational and lending projects including full review of all lending files.• National Platinum Achiever Award. • Northern Regional Award winner. Three consecutive years• Managed the largest lending file review for Northern Region. • Redeveloped key compliance processes and measures. • Senior Leader of the Year winner. • Developed business plan to train bank managers. Plan implemented nationwide• Top rated People leader index scores. Scores of 88+ achieved with peak 94 in 2010. • Area revenue and sales targets consistently exceeded. Achieved top three places in NZ year on year. • 23 years of excellence. Achieved excellence ratings for all 23 years.

Auckland

Area Manager – Sales & Service, Auckland West & Central 2005 - 2008Area Service Manager, Auckland CBD North & South East 2003 - 2005Regional Manager, WestpacTrust, Auckland North including Northland 2000 - 2003Area Manager, Auckland West 2000 - 2000Bank Manager, Henderson branch 1997 - 1999Bank Manager, Glen Eden branch 1994-1997Various including Lending Office, Lending Manager, Assistant Bank Manager 1987-1994Area Sales Manager North Shore / NorthlandArea Service Manager South East AucklandArea Manager (Sales and Service) West Auckland• Bank Manager of the Year 1999 for NZ. Top 10 branches nationwide consistently. • Lead the successful merger of Westpac and Trustbank Henderson. Became second largest branch in Auckland.• Excellence in insurance and managed funds sales. Five consecutive quarters