Yvonne I. Email and Phone Number

● Monitored 200+ guest bookings, conducted daily audits, and managed financial balances using Delta’s Reservation System, proactively addressing issues like overbooking and duplicates to enhance guest services.● Provided technical support to over 200+ guests daily, resolving computer issues and password resets through effective troubleshooting and problem-solving techniques.● Implemented robust encryption protocols for data exchange, ensuring the protection of sensitive information and… Show more ● Monitored 200+ guest bookings, conducted daily audits, and managed financial balances using Delta’s Reservation System, proactively addressing issues like overbooking and duplicates to enhance guest services.● Provided technical support to over 200+ guests daily, resolving computer issues and password resets through effective troubleshooting and problem-solving techniques.● Implemented robust encryption protocols for data exchange, ensuring the protection of sensitive information and mitigating cyber-attack risks. Show less

● Designed and developed complex websites servicing public needs, ensuring high availability and optimal performance.● Managed application lifecycle using Azure DevOps, deploying updates and troubleshooting issues to maintain operational efficiency.● Collaborated with stakeholders to assess application needs and provided recommendations for improvements.