Yvonne Schmidt Email & Phone Number

Pursue the most effective means of investigating Disability and Life Insurance claims by applying problem-solving skills to identify appropriate claims approaches and utilizing available resources to reach claim decisions. Monitor the course of the investigation, advising all interested parties of the status during the claim process. Evaluate investigation.

Greater Minneapolis-St. Paul Area

Provided excellent customer service to employees of all levels within the organization. Managed all onboarding responsibilities for weekly new hires and hiring managers across the enterprise. Corresponded closely with payroll team when processing final pay, tuition reimbursement payments and tuition payback payroll deductions. Facilitated new hire.

Evaluated and responded timely to ombudsman inquiries and escalated complaints from various agencies (Consumer Financial Protection Bureau, Better Business Bureau & Congressional offices) and borrowers, via phone or written correspondence.Developed and logged detailed records of various complaints. Successfully communicated in a clear and accurate manner.

Researched and processed specialty claims within required deadlines (bankruptcy, default, death, disability, and teacher loan forgiveness requests). Prepared return and denial letters to be sent to external lenders. Communicated with lenders by phone or fax to resolve various claim issues. Assisted in training of new staff members. Resolved staff member.

Reviewed and processed bankruptcy documents with attention to detail. Answered phone and directed inquiries to appropriate departments. Collaborated closely with co-workers to complete various projects. Maintained resourceful knowledge of the student loan industry.

Efficiently and accurately processed default and bankruptcy claims. Provided excellent customer service to outside lenders with claim questions. Improved organization of claim files for scheduled pay periods. Completed various assigned special projects for other departments as needed.

Assisted bankers with multiple tasks as assigned. Provided excellent customer service to clients with their everyday banking needs. Compiled and maintained accurate records of daily reports. Managed vault duties- maintained accurate records of daily cash shipments. Lead vault teller.