Yvonne Sorg-Stefanovski Email & Phone Number

Germany

München, Bayern, Deutschland

Darmstadt, Hessen, Deutschland

- Setting up the processes around the customer journey- Responsibility for success plans, QBRs, roadmap presentations, product trainings within my customer base- Analysis of product usage data to actively take the necessary actions to improve product adoption and reduce churn ( Provider Performance Analysis)- Customer communication, requirements management, stakeholder management-- Status updates on performance-- Discussion of improvement potentials-- Milestone and activity planning-- Upgrade packages- Identify customer challenges, lead escalation discussions and communicate solutions, working closely with product development and bridging customer requirements and product development.- Help end users in the use of the platform, thus increasing product usage- Build deep customer relationships and develop champions available for testimonials, product feedback and events- Monitor key metrics that signal customer success and take proactive action when deviations occur- Execute joint upsells/cross-sells with Sales- Accountability for positive net retention in the portfolio

Darmstadt, Hessen, Deutschland

- Conception and supervision of integrated marketing campaigns around product launches and marketing events- Planning and implementation of marketing events and trade fair appearances incl. quality and cost control- Responsibility for the conception and implementation of the website and the partner portal- Development and support of ADAMOS network and partner activities- Creation of marketing relevant requirements incl. decision basis for systems and tools (requirements, evaluation and comparison of potential partners, cost analysis)- Selection and coordination of external service providers incl. price negotiation for events, CRM & automation tools as well as website creation and design

Saarbrücken/Darmstadt

- Adaptation of international campaigns to the local requirements of the DACH region- Adaptation and further development of the company-wide branding strategy to local requirements as well as conception and implementation of concrete measures to increase brand awareness, e.g.-- Responsibility for the planning and implementation of the social media strategy-- Project management for the conception, planning and implementation of the new blog-- Project management for the one-and-a-half-day annual congress with 600 participants- Review and optimisation of existing marketing activities, development of new approaches and conception of concrete marketing plans and measures- Management of cross-channel campaigns for existing and new customers- Conception, planning and implementation of innovative pipeline-generating campaigns for the area of production-driven industries, e.g. smart manufacturing- Planning and implementation of account-based marketing measures for strategic accounts- Independent planning, conception and budgeting of events and trade fairs- Close cooperation with internal interfaces such as Sales, Product Management or Corporate Communications- Selecting and coordinating external service providers, including negotiating prices and concluding contracts

Australia

Saarbruecken, Germany

Betriebswirt, Betriebswirt (Dipl.-Inh. Wa)

Social Media Manager

Fachwirt Für Vertrieb Und Kommunikation, Fachwirt Für Vertrieb Und Kommunikation

Veranstaltungskauffrau, Veranstaltungskauffrau