Yelyzaveta Yurchenko Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Analyzed financial information on commercial properties including rent rolls, operating statements and financial/net worth statements, to assist management in determining the appropriate loan size, terms, conditions and pricing. Prepared discharge statements for mortgages under the assigned portfolio following the loan-specific clauses listed in the commitment letterEffectively managed payouts and mortgage transactions such as reserve and holdback releases, monthly payments, and transfers as per requests received Proactively ensured that all required conditions, including but not limited to discharge statements, insurance, undertaking, and reserve requirements, holdbacks, standby fees, document management, and annual financial reviews, complied with the requirements of investors and CMHCAnalyzed construction/development pro-form as of various multi-unit housing type projects. Reviewed third party reports including appraisal, phase I/II environmental reports and engineering reports, to determine compliance with investor requirements, product lending and guidelines and loan terms and conditions. Prepared loan summary including financial analysis and credit documents to assist in the loan approval process. Coordinated with Funder, Investor, Legal, and other third-party consultants to ensure loan conditions are met. Monitored on-going construction loan draws, cross-referencing budgets, and ensuring applicable undertakings are performed. Obtained insurance adjuster reports and other supporting documents required to process and prepare insurance claim reports to the satisfaction of investorsReviewed and made recommendations to Senior Management on the undertaking, reserve, insurance claim, and holdback releases

Obtained and reviewed financial information and requirements to ensure loan criteria is valid with no material adverse changesManaged assigned mortgage portfolio proactively to ensure that all required conditions for commercial mortgages are fulfilled and to satisfaction of investors and CMHC. Analyzed and made recommendations to Senior Management on property insurance renewals, CMHC undertakings, holdbacks and Insurance claims. Responded to inquiries from borrowers and investors as per servicing and policy standards. Effectively managed communication with borrowers, consultants and investors and solicitors. Obtained and reviewed solicitor final documentation as per mortgage CommitmentEnsured mortgage security is valid and legally binding and supporting documents are provided in a timely manner by solicitors.

Toronto, Ontario, Canada

• Analyzed and reviewed financial information on file while completing transactions to identify potential identity or financial fraud• Managed risks by adhering to compliance guidelines and controls to protect client and shareholder interests• Identified potential fraud and submitted reports for further investigation• Proactively took ownership of resolving and preventing client banking problems and deliver exceptional customer service in a dynamic environment• Engaged in cash operations to maintain and balance all the currency balances within the branch limits

• Assisted new and returning students with timetable selection, program information, or any curriculum activities in need of acknowledgement • Assisted student advisors and professors to resolve any conflicts due to miscommunication• Effectively worked in a team environment to provide a perfect customer service

• Guided tours for large and small groups• Provided information about available services and facilities • Answered general questions

• Analyzed student requests and issues, and provided advisement on programs, admissions, financial aid, and services at Seneca College• Effectively communicated with customers, team members, and management on a daily basis • Experienced in dealing with confidential information provided by customers• Conducted accurate, clear and concise information via Seneca’s Live Chat function based on the provided information • Answered average of 80 calls per day, addressing customer inquiries with accuracy and enthusiasm.

• Processed sales, exchanges and refunds efficiently, accurately and quickly in all payment methods• Open and close main and auxiliary registers • Operated cash register including handling cash transactions, processing checks, running credit and debit card purchases.• Responsible for adhering to company policies regarding payment and exchanges, and returns practice.• Ensured that customers are acknowledged and receive a quality service • Built customer confidence by actively listening to their concerns and giving appropriate feedback

Toronto, Canada Area

• Communicated effectively with clients to ensure high quality and the time expedition of customer requests • Exploited various computer applications to enter and retrieve necessary information • Reviewed, evaluated and categorized incoming documents and inquiries by verifying the information for accuracy and importance • Updated and maintained policies and procedures, continually assessed the current system for potential process improvements• Conducted a Compliance Audit in the CRM system • Developed a new filing system to coordinate documents, digital files, and improved CRM system

Toronto, Canada Area

• Helped customers to select products based on their needs • Maintained visual standards • Offered exceptional customer service • Managed the needs of multiple customers as well as floor responsibilities in a fast-paced environment • Built customer confidence by actively listening to their concerns and giving appropriate feedback