Zac Penman Email & Phone Number

Philadelphia, Pennsylvania, United States

• Manage and oversee game day operations for the Merchandise Department within Lincoln Financial Field.• Oversee a staff of part time associates on game day.• Manage merchandise stock at assigned locations.• Assist with credit card transactions when needed. • Deliver excellent customer service to fans on game day/event day. • Assist with count in and count out for event days

Malvern, Pennsylvania, United States

• Process, track and enter work order information into spreadsheet database for Vanguard Clients.• Work Closely with client administration team to complete work items in a timely manner to meet and exceed client expectations.• Maintain relationships with multiple departments to complete work orders.

Philadelphia, Pennsylvania, United States

• Scout High school and College players in the Philadelphia area.• Write reports on assigned players and players that should be seen by the area scout.• Chart hitters using a chart sent to me by the area scout.• Keep list of players to follow who are not seniors or draft eligible for the following year. • Attended Scout School 360 online in 2020 (awarded Mid Atlantic Part Time Scout of the Year for 2023). Completed online sql course.

Greater Philadelphia Area

• Conduct error analysis on participants accounts to correct mistakes in the account.• Work closely with our internal business partners to complete work items in a timely manner to meet and exceed client expectations.• Completed overviews for our business partners to learn more about the adjustment process (PSA and Trust Services). • Meet and exceed monthly dashboard goals.

Chester, Pa

• Sold season ticket packages and group packages to individuals and area businesses.• Made 70 outbound calls per day to prospective clients. • Attended 1-2 meetings per week, also provide stadium tours to prospective clients. • Visited clients at their seats during games.• Providedsuperior customer service to all ticket holders.

Salisbury, Md

• Generated revenue through renewals/sale of ticket packages to businesses and individuals.• Successfully renewed 85-91% of season ticket accounts from 2011-2016 (highest renewal year was 2014 at 91%).• Generated $86,178 in ticket/group revenue for the 2015 season (new and renewal revenue).• Led team in group ticket sales and renewals for 2013, 2014 & 2015 seasons.• Managed multiple group ticket sales theme nights (Rotary, Little League, First Responders).• Oversaw Little League program execution.• Made 50 outbound phone calls per day. • Hired and managed Inside Sales team (helped with group and season sales).• Assisted in creation of team marketing plans (giveaways, theme nights).• Represented team at various community events (Christmas Parades, Little League Opening Day Ceremonies).

• Generated revenue through sales and renewals of Washington Redskins season ticket packages.• Successfully renewed 92% of season ticket accounts.• Successfully completed 75 – 100 phone calls daily.• Addressed concerns with clients regarding various situations.

Experience: Aramark, Citizens Bank Park, Philadelphia, PA• Retail Associate • 2005-2010• Filled orders to replenish merchandise before Phillies games, put price tags on items, and counted inventory. • Handled merchandise for concerts at Citizens Bank Park.