Zac Yan Email & Phone Number

Manchester Area, United Kingdom

• Teaching Assistance: Assisted in teaching computer basics and supporting students during lessons.
• One-on-One Student Support: Provided one-on-one support to students, ensuring they grasped key concepts and gained confidence in using computers.
• Instructional Material Preparation: Prepared instructional materials and troubleshooting guides, contributing to a more effective and organized learning environment.

Liverpool, UK

• Technical Support: Provided remote help desk support, assisting users with technical issues.
• Troubleshooting and Issue Resolution: Diagnosed and resolved hardware, software, and network issues, ensuring minimal downtime and enhanced user productivity.
• Customer Service Excellence: Delivered excellent customer service, maintaining a professional and patient approach while guiding users of varying technical expertise.

Hong Kong

• Inventory Management: Led inventory operations by tracking stock levels, recording deliveries, and placing timely orders to prevent shortages.
• Store Operations: Executed daily opening and closing procedures with consistency, while ensuring the store’s cleanliness and creating a welcoming environment.
• Team Leadership: Fostered a positive team culture by motivating and empowering team members, contributing to overall business success.

Hong Kong SAR

• Site Security and Compliance: Monitored site security and ensured all equipment and workstations met required standards.
• Maintenance and Technical Support: Executed scheduled maintenance, resolved technical issues promptly, and provided support for new product development to enhance team efficiency.
• System Management: Established and managed internal lab servers, workstations, and group policies to ensure smooth, uninterrupted operations.
• User Support and Troubleshooting: Provided technical support to end-users, resolving hardware and software issues while ensuring minimal disruption to workflow.
• Documentation and Reporting: Maintained accurate records of system configurations, incidents, and resolutions, ensuring transparency and effective knowledge management within the team.
• System Upgrades and Implementation: Led system upgrades and software deployments, ensuring compatibility and system stability during new software rollouts and hardware installations.