Zach Bailey Email & Phone Number

London, England, United Kingdom

Delivering Chiltern Railways stakeholder engagement strategy for current and future growth projects. This includes engaging political decision makers to approve additional trains for Chiltern, mobilising the new East to West railway between Oxford and Milton Keynes, and preparing for future projects including Midlands Rail Hub and commerical growth across our network. The role also includes engaging with community and local authority partners to deliver integrated services that meet the needs of local people.

Birmingham, England, United Kingdom

Responsible for looking after Chiltern Railways relationships with key industry, political and community stakeholders. Supporting our Executive team to deliver a coordinated program of engagement events from our MP Roundtable meeting to our annual Stakeholder Conference.Managing proactive and reactive stakeholder communications for Chiltern, including leading engagement with our stakeholders on major infrastructure issues such as the demand impact of the GWR route closure between Oxford and Didcot, and customer impact of flooding on the Princes Risborough branch line.Delivering political engagement plans to drive future investment in our rolling stock and stations from the Department of Transport and Network Rail.Communicating business as usual topics to our key stakeholder base. From briefing them on our May 23 timetable changes, to clearly communicating our Business Plan objectives for 2023/4.Overseeing the delivery of Chiltern Railways Social Value and Community Rail portfolio. Expanding our Station Adoption network and delivering Social Value for our local communities.

London, England Metropolitan Area

At MTR Elizabeth line I performanced managed the operations of a number of Stations on the Eastern section between Liverpool Street and Shenfield. My flagship station was Romford which has over 11 million customer entries and exits per year, making it among the top 30 busiest train stations in the UK.In this role I line managed a 45 team members across gateline, dispatch and ticket office functions. I was responsible for the delivery of customer service across our stations, ensuring we deliver TfLs concession requirements for customer information, station ambience and health and safety standards. I led the customer focused response to major operational incidents - Persons under train incidents, trespass events and major fleet or asset failures as part of our operational on call roster. My role also included reviewing and improving operational performance on the Eastern section, seeking to combine on the ground insight with creative campaigns to influence customer behaviors. Examples include working with the British Transport Police to improve our responses to criminal activity on our trains and Network Rail to deliver suicidal awareness training for our frontline teams. We consistently delived a 96% PPM.In this position I was also the operational interface manager for the Romford Station upgrade, ensuring that the customer impact of the £10 million upgrade was minimised. This included working closely with Network Rail and the Volker Fitzpatrick team to deliver the upgrade works, whilst also delivering excellent customer service, gradually taking the operation of a new ticket hall, station entrance and full step free access into customer service.The station now has an enlarged ticket hall with additional capacity, a new ticket office and step free access to all 5 platforms.

London, Greater London, United Kingdom

I was employed as an Area Manager on the Bakerloo Line at LUL. This key leadership position had responsibility for the overall operations of 7 stations and the people management of circa 65 members of staff. My key duties include:- Delivering Wold class customer service on the Underground for the people of London. Improving mystery shopper reports and customer feedback through staff coaching, infrastructure improvements and delivering a new colleague voucher recognition scheme. - Working closely with Network Rail on improving service reliability and reducing PPM failures on the route between Euston and Watford. Examples include funding new anti trespass mitigations and working closely with the British Transport police to enforce criminal activity on the patch.- Managing the performance, attendance and operational competency of all safety critical staff over a 24 month competence cycle. Upskilling my duty managers to become competent assessors and ensuring regular feedback was provided following operational incidents. - Facilitating a safety first culture that minimises customer injuries through infrastructure renewal and effectively delivers Department for Transport security standards on my stations. - Delivering a challenging operational budget including minimising procurement costs and overtime payments.- Coordinating activities to enhance the reliability of the railway. This includes up-skilling employees in dealing with operational incidents and improving our built environment.- Ensuring the continuous improvement of all internal processes, to promote productivity of employees and reduce waste. E.G. Using Apps and digital programs to reduce paperwork.

London

- In September 2016, I joined Transport for London's, 3 year General Management Graduate Scheme.- My first placement involved working as a strategy planner on a program to modernise TFLs train operations. Design items included looking at the London Underground's management structure, operational resourcing and recruitment/development policies. - This was followed by a 4 month stint working in the Station Sponsorship team, acting as the businesses key representatives in managing and ensuring sufficient progress of station upgrade projects. I have been personally responsible for launching a new match funded ambience improvement scheme, working externally with Business Improvement Districts in London to upgrade their local stations. - My final placement in my first year was assisting the Area Manager at Bank Station, where 300,000 customers pass through each day. My duties include supervising day to day operations and staff, running a Central line based reliability project to reduce customer delays and launching and implementing a new attendance management tool across the entire TfL network.- In my second year I worked for the organisations flagship Reliability Improvement Program, working to reduce customer injuries and incidents including Persons ill on Trains. This has involved project managing, cross functional teams on the Central and Victoria line, whilst building relationships with local operational managers and staff. I have also been instrumental in designing customer focused communications, aimed at modifying customer behaviour.- My final placement has involved working as the Affordability lead for Train Operations. I have been responsible for developing and delivering plans to reduce non-payroll costs by £500,000 and overtime by up to £700,000 in the 2018/9 financial year. This has included working closely with the Commercial development department to drive efficiencies in our contractual arrangements with suppliers.

Birmingham, United Kingdom

- During the placement I completed secondments in both the Housing and Investment and Planning and Regeneration arms of the city council.- Developed a comprehensive oversight of the planning process through preparing and evaluating site reports when permission has been requested. This exercise took into account all potential impacts on the wider community, including transport links, local ecology and the impact on local residents (noise, visual pollution).- Attended numerous site and project meetings, where I learnt about everything from the tendering process for Birmingham Municipal Housing Trust developments, to the political nature of planning applications at the councils planning committee.- Oversaw an exercise aimed at investigating the sales and marketing process of competing housing developers in the Birmingham area. Researching through site visits, details of competitors interior specificiations and available upgrades, as well as any financial incentives that the developer offers to buyers.- Gained an insight into the current regeneration priorities within the city, from the councils consultations and design requirements for Birmingham Curzon street station on the HS2 line, to the current proposals for redeveloping industrial space within the Bordersley area action plan.

University Of Birmingham, Guild Of Students

- Combining my academic knowledge with my interest in current affairs to analyse and discuss current economic and political issues on both a national and local basis.- My ideas often stem from the wide range of topical reading that I undertake in my spare time, from news reviews in Broadsheet newspapers, to online blogs and publications such as the economist magazine. I tend to adopt a realist approach, and aim to put forward an idea or solution to a political issue, which makes sense from an economic point of view.- For example, I have recently argued for the idea that giving blood should be made mandatory in the UK, to solve the negative externality of a shortage of supply.- This introduction to Journalism has enabled me to refine and develop my writing style, work consistently within strict word counts and time limits, and encouraged me to seek innovative approaches to market my views and ideas to the editorial team.

Leicester, United Kingdom

-Transferring my academic research and analytical skills into a professional environment.-Developing a detailed understanding of the global financial system, by interpreting how social issues such as the Ukrainian political crisis would impact the share prices of certain enterprises.-In addition these issues need to be understood in relation to the current economic situation within the global capitalist marketplace. This involved looking at economic indicators such as the central banks base rate of interest and the rate paid on government bonds, as well as the actions of global economic institutions such as the International Monetary Fund.-The knowledge and analytical skills I had developed were then utilised as I was tasked with researching, designing and producing an automated trading platform, which was designed to profit from momentum trading patterns in the FTSE 350.- This included a comprehensive introduction to technical trading techniques, including moving averages, oscillators such as the RSI and Stochastic Oscillator, and overlays including Bollinger Bands and various types of trend line.

Ma Politics And International Studies: Quantitative Methods And Big Data - Distinction, Political Science And Government, Distinction

Activities and Societies: Member of Evesham rugby union team. Part of a group climbing Mount Kilimanjaro in July 2016, and aiming to raise.

Economics And Geography Bsc 'Hons'​ - 1St Class, 1St Class Honours

Activities and Societies: Pritchatts Park Residents Association treasurer 2013-14, regular competitor in the rugby union and triathlon.

A Levels, Economics Geography Politics, Aab

Activities and Societies: During my time at Kings School Worcester I was a member of the first fifteen and sevens rugby teams, competing.